"Whenever I've needed an appointment I've either used the e consult or spoken with a receptionist directly."
"I sent a e consultation to surgery this morning at 8am and I recieved a reply from doctor by 9.40am and a prescription sent straight to chemist for my problem."
"If you ring first thing in the morning you always get an appointment."
"Seriously Impressed! I recently found I had all the classic symptoms for Type 2 diabetes and ventured onto the practice's website to book an appointment."
"Never had an issue. Always get my call back. And always get to see my doctor within 24 hours."
Cons:
"You have to be available to hang on the phone between 8:00 and 9:00 a.m. I rang before 9:00 a.m. and waited for about 15 minutes on the line."
"This is by far the best surgery I have used in the uk... Unfortunately they did change to a same day only service a few months back."
"I have been signed up with this doctor for over a year and I have never been able to get an appointment."
"I have just spent an hour and a half in the telephone queueing system. Walked to the surgery, showed them my phone with the message telling me my call was important, only to be told the phone lines are closed."
"Days on end you will call up at 8am, only to be turned away by the automated voice saying the lines are 'too busy'."
"A huge decline in accessibility over the past couple of years. Physically going there to book an appt is no longer possible."
Staff Attitude and Professionalism
Pros:
"The nurses and doctors are professional and caring."
"The doctors are friendly and genuine. They listen and apart from being busy, they are empathetic."
"While it took me some time to get an appointment, the two doctors I saw were very helpful."
"I would like to say thankyou to all doctors and reception staff always so friendly and helpful at this practice."
Cons:
"Never in my years met such a self obsessed narcissist."
"Treated like subhuman and very disrespectful. Dont read notes and dont listen. If you call it out they will gaslight you."
"To call the reception staff rude and incompetent would be an affront to rude and incompetent people."
"The only good thing i can sort of say is that it is easy to get to."
"Just spoke to a doctor about my anxiety and she actually sighed with impatience as I was speaking."
"Poor service. Virtually impossible to book advanced appointment. Only access seems be to take a day off work and turn up at 07:45 and get an ‘emergency’ appointment."