The Arch Medical Practice Reviews Summary

Appointment Booking

Pros:

• "Incredibly easy to arrange a repeat prescription using their online form."
• "I've always been able to get hold of an appointment either on the same or next day, even through covid times."
• "I’m very thankful for the call back service, which makes things a lot easier."

Cons:

• "It can be impossible to book an appointment with a doctor of the surgery in advance."
• "They only release appointments 2 weeks in advance and they’re released whilst working people drive to work, so it is impossible to book an appointment with them as they’re all gone by the time you arrive at work."
• "To get through in the mornings is a nightmare, ring right on 8am and you are 25/20 in the queue."
• "It can take weeks up to a month to get an appointment, you are advised if you need one immediately to call on the day at 8am, but good luck getting through."
• "Constantly changing the enquiries date on the website, making it almost impossible to book an appointment."
• "Takes hours to get through on the phone (despite ringing at 8am on the dot)."
• "To book an appointment, i have to call back at 8am, once the next batch of appointments are released. Online appointments are also not available."

Staff Professionalism

Pros:

• "The level of care from medical staff is excellent."
• "Once I manage to get through, I’ve had nothing but pleasant experiences with the staff at this practice."
• "The GPs and practice nurses I've seen in the clinic and spoken to on the phone have always been friendly, compassionate, professional and very helpful."

Cons:

• "The reception staff are the least professional individuals I’ve ever dealt with."
• "The only thing the lady was interested in was whether I'm a patient with them and if not, got told to ring other doctors and hung up on."
• "Terrible experience, rude staff & doctors."
• "Very bad service and receptionist very rude to my friend."
• "The phone staff have no sympathy for whatever problems you have and will not hesitate to take a horrible attitude towards you."
• "Receptionists absolutely unprofessional and don't care who you are and what's your problem been treated like animal not people."
• "What a rude staff members. The reception was unprofessional and busy with her screen."

Service Quality

Pros:

• "GPS are very good too. Never had any issue which can't be solved."
• "I just love these Doctors and I think we need to commend them for the excellent job that they do."
• "The practice as a whole try their most best to serve the community and have been amazing to me as a child and now an adult."

Cons:

• "Someone needs to look into how appalling the service is, it’s not fit for purpose and patients are at risk."
• "Actually this practice deserves a zero. Unbelievably bad service."
• "Service is bad, Arch is fine-tuned to process you as a number and removing you out of the system rather than focusing resources to invest in the diagnosis to actually treat you."
• "Shockingly incompetent. I have seen no improvements over the past 5 years."
• "The actual worst doctors I’ve ever had."
• "Avoid like the plague. Malpractice and patient bullying appears to be a thing here."
• "Ridiculously bad service, Had a appointment at 4 o’clock and I wasn’t seen till almost 5 which made me late for my shift at work causing me to loose pay."