Address: Whitehill Ln, Aylesbury, HP19 8EN, United Kingdom
Phone: +441296424488
Rating: 1.7
based on 87 reviews.
Staff Attitude
Pros:
"The receptionist was so helpful and took down details as a temporary patient and arranged for a call to my client."
"In my experience so far, the reception staff have been friendly and helpful and the nurses have been lovely."
"Receptionists always try to help out as well as GPs."
"Polite young man in reception dealt quickly with my request to find a long-forgotten NHS number, thank you."
"The operations manager, can’t recall her name unfortunately, was very helpful when I explained my concerns."
"They have been so helpful and so quick at letting me know of any results, completing all my referrals and keeping in contact to check how everything is going."
"Receptionists are also very polite and I've witnessed that they handle troublesome patients admirably."
Cons:
"It is incredible that the doctor simply does not want to hear your problem, which is affecting you in your body."
"The worst surgery ever! Do not expect to find any help here if you can definitely find different place to get actually treated."
"Worst Dr's in the UK. They will change your meds without consulting you, they lie constantly."
"Absolutely disgusting surgery if you have a choice do not go there."
"Extremely rude, ignorant and unsympathetic reception staff."
"Very inconsiderate, very rude staff."
"Receptionists are bloody rude and really shouldn’t be in a role where they have to face people everyday."
Service Efficiency
Pros:
"I have been with this surgery for 20 years it had gone down hill but I have to say that the last 4 times I have had to contact them over the last 3 months everything has been really slick."
"They got my kids & I on their system within 48 hours."
"I had to move to this doctors recently as I moved house & area and from the beginning of this year, I've had to have constant appointments/blood test/scans and I could not fault this doctors."
"The callback service (rather than holding) when you call them for an appointment seems to work really well."
"Without doubt the best surgery I have been to. All doctors are thorough, polite and helpful, nurses also."
"I always got an appointment when I needed it, they put me on lots of checks which my previous practice didn't."
"Got a call within an hour of booking the appointment."
Cons:
"Terribly overcrowded, long waiting times. I feel bad if your stuck there."
"Called for more than 4 times and no one answered."
"Phone system and booking was a joke, rung 7 times over a few days and kept being asked to call back after 25 mins on hold."
"needed hospital reports etc from my doctor so after waiting for them was told to get them as they were ready at reception, went to get them that day a few hrs later and staff could not find them."
"What is the point of a doctors surgery if you can't get an appointment or can't get through when I ring....joke."
"You have to call at bang on 8:30 and then have to either sit on hold for ages or await a call back, both usually take at least an hour."
"Never get any appointments in this surgery."
Communication
Pros:
"Since my diagnosis I have had to have repeat prescriptions, something that is very new to me, a lady named Mandy in particular was so helpful at getting me onto a easy system to order repeats."
"Their app allows you to book repeat prescriptions online, they are approved quickly, within a day."
"At reception I have always got good response and behaviour whether it is face to face or over telephone."
"Same goes for the staff in the pharmacy, always so polite and helped me set up a PPC all in the same I was there."
Cons:
"Phoned surgery and spoke to paramedic who told me to get over the counter medication when l have a condition that the doctors are aware of."
"The surgery will also change your family doctor with even notifying you that they are going to do this before hand do you have a chance to say no."
"Utterly incompetent. Dr Sheik repeatedly ignored a specialists advice regarding how to treat a problem the resulted in a significant reduction in my sons quality of life."
"The attitude of the staff at all levels from receptionist to medical personnel is rude."
"Telephone manners can be improved, the statements from agent to agent in regards to your results differ hugely."
"The receptionists are often rude and it takes ages to have a phone call from the designed GP."
"Doctor get annoying once you are telling what’s is your health problem it’s like talking to the wall."