Address: Kensington Dr, Great Holm, Milton Keynes MK8 9HN, United Kingdom
Phone: +441908568446
Rating: 3.1
based on 88 reviews.
Appointment System
Pros:
"Recently joined the surgery. Helpful and friendly reception staff. Seen a few of the GPs and nurses now and all were kind and efficient. I haven't had any problems booking same day appointments."
"Sure you maybe not be able to get to see anybody that easy but most things can be dealt with by their app and they phone back always and are very polite."
"I previously rated 1 star but now that you can send a request on their website the surgery has much improved and my requests have been responded to very quickly, often with an appointment same-day within the next few hours."
"Been registered here for over 30 years have no complaints... can get an appointment easily & meds too."
"Love the Internet where you can go on line and book your appointment or call and get a telephone ☎️ consultation."
"Consistently good service on the few times I've had to use them, their on-line triage system is so fast and efficient, so easy to get a virtual consultation when needed, thank you."
"They managed to book me in one day after I made a request. I had a great experience, time for appointment was limited but nurse was very concerned about my problem and I felt she did everything she could to help me."
Cons:
"I then went into the surgery to request an appointment to be told there are none to book!"
"They gave me a false appointment, with a false confirmation message."
"Today I started calling at 8am eventually got the automated system and was number 48 after staying on hold for 45+ min was told I should have called at 8 when the appointments are issued."
"If I could of I'd give it zero stars, absolutely bloody useless. I shall NEVER go back to that place!"
"The WORST website in the world. Total garage feel sorry for anyone belonging to this practise!"
"Absolutely ridiculous …… They suggest you to book appointment online and when you book, you are given an appointment at White House surgery to be seen by a nurse who informs that they cannot do anything and the issue has to be seen by a doctor."
"It shouldn't be difficult to book an appointment, I've been trying for the past week and haven't got close."
Staff and Service Quality
Pros:
"The doctors / Student nurses have always been so polite, including the reception staff as well."
"Seen a few of the GPs and nurses now and all were kind and efficient."
"The staff I have seen, nurses on both occasions were amazing. Really friendly, chatty and incredibly professional."
"Myself and family been with hilltops for just over 12-13 years and very happy with the medical service I have received from the doctors and the service from reception staff have always been polite and helpful either talking on the phone or in person."
"I don’t see the issue, signed up a couple months ago nice and easy, made numerous appointments and no issues. Really friendly nurses who make you feel really comfortable. I like it."
"The staff and doctors are always friendly, knowledgeable and helpful. I have never experienced any issues in the 20 years I have been with the practice."
"Reception staff are lovely & very helpful."
Cons:
"Worst GP I have ever encountered is Sadiq. ... I told him I have three symptoms of this disease, his answer was that the live have nothing to do the the kidney."
"The doctors didn't care at all and misdiagnosed me several times!"
"Absolute incompetence. Saw Dr. Kylan Stray. She was rude at the very least and incompetent at her very best."
"Worst ever. System online is always crashed. You never get appointments by phone at 8.00."
"All my experiences over the years have been negative. Their covid procedures were the last straw for me."
"Doctors don't seem to give a hoot about patients with mental health issues."
"Worse GP surgery ever. Receptionists were very rude. Not even helpful."
Communication and Accessibility
Pros:
"Hilltops used to be very bad but in the last couple years they made changes and now it became the best surgery I ever has in my 7 years of stay in the UK."
"I think all GP surgeries are struggling but in the current climate I have nothing bad to say about Hilltops."
"The doctors had always been good but their old system was broken. They have turned it around by introducing the new online system which work great."
"Hilltops Medical Centre are one of the best and most efficient surgeries I've been a part of - Although not a frequent visitor, they are easily contactable, they come back to you very fast and the staff are lovely."
"They always seem to be able to fit us whenever we need them, staff answer the phone promptly."
"Just been for flu jab, what a very efficient system: straight in, jab, straight out! No waiting, no hanging about, in and out in less than 2 minutes."
"I’m very happy with the service! I filled the form online to book an appointment and within few hours they called me to confirm my visit for the next day."
Cons:
"Have never been able to get an appointment at this surgery only way has been to arrive at 7 and take a number and wait."
"Staff don't have knowledge what they doing. It's very hard to get an appointment with GP."
"The unwanted calls from Hilltops have cost me hundreds of pounds over the years."
"Waiting times on the phone are appalling. 25 mins on hold in a queue."
"Appointments are booked so close together that it's ridiculous. No wonder Doctors are stressed and sometimes make mistakes."
"When requesting an appointment for my poor mental health, I was told by a receptionist that 'appointments are for sick people'."
"Absolutely shocking! Left a voicemail as per instruction. Been waiting 4 weeks for a reply, still haven't been called back to receive my appointment date."