Address: 845 Manchester Rd, Unsworth, Bury BL9 9TP, United Kingdom
Phone: +441616767367
Rating: 4.2
based on 216 reviews.
Customer Service
Pros:
"Superlative service from everyone at Mercedes Benz Whitefield."
"Nothing was too much trouble and even after we took delivery of our Smart car Jason was on hand to answer any questions that we had."
"A must say Kelly got to the bottom of the technical faults and got them all resolved at once."
"The two ladies on reception greeted us straight away and offered us a drink within the first 5 minutes."
"Exceptional customer service experienced from both Karl (Service Advisor) and Andy (Technician)."
"The entire staff were welcoming and friendly, happy to help at all points."
"The customer service is second to none."
Cons:
"Most disappointing thing, this is our first time to purchase a Mercedes, we don't know there isn't manual and paper service history."
"I went in to the reception and asked to speak to service. I got no further than the receptionist."
"After 15 mins of waiting and being tutted at by a swanky looking salesman... we left."
"A truly awful experience with Mercedes Whitefield. Every time you have to explain the situation of faults on your car, nobody listens or seems to read the notes."
"Terrible service and indifferent attitude."
"Absolutely zero customer service and I'm just being completely ignored."
"The most unprofessional dealer that does not deserve to represent the Mercedes brand."
Communication
Pros:
"Ian and Phil were fantastic ambassadors for the company and very, very knowledgeable, also, their communication was exceptional."
"I have also received good support from Phil and the dealerships as a whole."
"The service representative was very helpful and confirmed all the details and communicated well throughout the day."
"She was lovely and professional who kept me informed throughout."
"I would like to say just how impressed I was with the level of service that I received from all the Staff Whitefield Mercedes."
Cons:
"I have had no further communication from Mercedes of Whitefield."
"Proceeded to ignore any further attempt to contact them via phone or email for the past 4 days."
"Despite calling more than 10 times service station and many emails in last 40 days, each day when I turn car on, it pops up with same message again."
"They never call you back like promised and you have to call yourself 4-5 times to get something done - extremely frustrating."
"I tried to call them several times and request call back, only 1 call back from last call."
Professionalism
Pros:
"I have recently purchased a used 3 year old Mercedes... David Knight who was professional in every sense of the word."
"Recently bought car from this branch. John Rushton provides me with top notch services."
"Just bought my 3rd Mercedes from David Knight. As usual a friendly and a very efficient service which is why I keep going back."
"Staff were friendly and knowledgeable about the brand, but there was no pressure; the well presented vehicles are allowed to sell themselves."
"From the first phone call with an enquiry, to the day of collection, this dealership made the whole process of buying a Mercedes a most pleasurable experience for us."
"Excellent professional service received from Jason."
Cons:
"To be fair, I'm quite disappointed with my experience, I reserved the car online through their website, I was contacted quickly, which was nice."
"The salesperson's attitude and behavior were truly abysmal; it felt as though they had absolutely no interest in assisting me."
"Seller's behavior was ridiculous! Totally impatient to show me the car."
"The sales team at Whitefield branch needs a big reform: their service is appalling."
"Booked car in 4 weeks in advance for a Diagnostic. Got to the dealership on the day to be met with an arrogant shrugging man who didn’t have the professionalism to introduce himself saying the systems were down and he can’t do anything for me."
Quality of Service
Pros:
"I had booked a service online whilst they were closed during Covid. Nonetheless, service went super smooth and as usual the quality of the service, communication was brilliant."
"Absolutely wonderful service from start to finish when purchasing my latest car."
"Fantastic 10/10!! We recently purchased our Mercedes GLC COUPE from Gareth and Matthew at MB Whitefield."
"The car was exactly as described and Jason went beyond what we expected and we left really happy for the 200 mile drive home."
"Purchasing a car has never been easier - this is my third vehicle through Mercedes Benz at Whitefield and the service from start to finish has been great."
"The job was completed quite quickly, with the repair done as well."
Cons:
"Firstly, the site seems to have had a VIP event on the previous day which hadn't been cleared up as all the decorations and cars from the event were still crammed into the showroom."
"Took car for service, 15,000 miles. Picked car up and service sheet had the car mileage at 19000, also said ad blue topped up but on checking it was still at 62%."
"This morning reduce oil level light appears again and David asked me to take the car to the local garage again."
"Mercedes Benz Whitefield a few years ago was amazing customer service, now trying to charge you petrol on courtesy cars when they are correcting faults on the car under warranty."
"Bought car from Mercedes-Benz of Whitefield and Very next day warning light appears, reduce oil level."
"How could they get something so simple so badly wrong? Thanks for nothing Mercedes Whitefield! #shockingservice"
"Really let down by Mercedes and the Whitefield branch, more than happy to charge Mercedes prices but the service level was shocking."