CarStore Nottingham Reviews Summary

Customer Service

Pros:

• "Really helpful staff, explained everything in detail. Fast and professional service."
• "Bailey, Thank you for the excellent service you gave, at the beginning of the month, when i contacted Carstore Nottingham, to make enquiries about a car I potentially wanted to buy."
• "I would recommend this dealership due to the above and their transparency."
• "Great experience, Androulla has been very helpful and She was professional, polite and very humble."
• "We were greeted by a young sales man called Terry who was friendly and charming without being pushy."
• "Our salesman Niranga was so helpful and friendly. The whole experience was so easy and nothing was too much trouble, even though we weren’t spending a huge amount."
• "Saad was a fantastic excellent customer service."

Cons:

• "I also found customer service to be highly unhelpful as well due to the fact it was myself chasing them for an issue that was their fault."
• "They are terrible at initiating communication and I really had to push them to get the outcome I did, and they are obviously very comfortable lying to customers."
• "When I've tried to contact Kristian, nothing... all I asked is how do I get it sorted."
• "I have called the Nottingham branch 3 times just now and no one answered my call."
• "Aggressive Staff - spoke to Alan, aggressive with no understanding of customer service."
• "They are very unwilling to help, constantly try to fob you off to anyone else so they don’t have to deal with the issue themselves."
• "Customer services are a joke, 5 weeks later and no response to my emails!"

Car Condition

Pros:

• "Car is mostly fine but some minor issues so took it back to have these resolved."
• "Must say the car was great value for the money."
• "The car was honest as it had not been polished to within an inch of its life and we could see the car for what it was, nothing was hidden unlike some other car dealers out there."
• "Got a lovely used car from here a few months ago."
• "I'm loving my new car and all my friends are also very impressed with the service we got."
• "I just bought a car here. The car is very nice."
• "Just been delivered my new car and i love it."

Cons:

• "Awful! Car turned up dirty. The arm rest was snapped clean off and the key was broken."
• "The car I bought was only just serviced and in a matter of weeks the service light comes on."
• "The EML came on before it was delivered, they claimed to have fixed the issue by replacing a sensor - there was no paperwork for this."
• "Horrible car and service. Bought a car from Carstore. Totally scam, many problems issued on the car."
• "Purchased a car from CarStore Nottingham in the last week... the car was not valeted again and once in the car, you could see visible dust and dirt which had gathered while the car was awaiting to be purchased."
• "If I could give 0 stars I would, from the get go I had issues with the vehicle I purchased."
• "Distance sale, car was not as described. Paintwork was in very poor condition and damage to interior of the car."

After-Sales and Warranty Service

Pros:

• "Brilliant. Highly recommend and will be coming back when I next need a car."
• "Highly recommend this place to anyone who is looking for an awesome experience while buying their next car."
• "Would highly recommend based purely on the outstanding customer service received by Kiam! Absolutely outstanding chap, couldn't do enough."
• "Fantastic place to buy a car."
• "I would definitely be happy to buy from CarStore Nottingham again in the future and would recommend it to my friends and family."
• "Had some minor scratches and chips repaired on my car and couldn’t recommend this dealership highly enough."
• "I would definitely trade with The Car Store again in the future."

Cons:

• "Rejected the car and was refused my right -lied about the consumer rights ACT to me and lied to the finance company and played stalling tackles with the finance company."
• "Poor communication again as I was never called to say they had finished with the car; moreover the issue was not fixed."
• "Misinformation or lies at every point of contact."
• "The stuff Aarun just keep giving back the car to us without solving the problems and try to delay the problem until my warranty is about to expire."
• "I felt welcomed once I walked in and everyone was friendly. But... I put down a deposit on a Thursday which is OK. I asked if it was refundable and i was told no, i asked if the deposit will be deducted from the car price ive been told no.. So literally been lied to in my face."
• "Awful customer service. Had the car less than 3 months and paid for the 3 year extended warranty. The car is already broken down with an engine fault and the car store won’t cover it under their guarantee and charging a diagnostic fee on top of the repairs."
• "They have had the car a week and now require a 3rd party 4x4 specialist to take a look and possibly repair it."

Communication and Transparency

Pros:

• "I am happy with the smooth sales process and the staff - Hugh from the Shrewsbury Branch is very helpful and customer-minded. 5 stars."
• "During the process, some staff members were also helpful, though some may not do what they have promised."
• "I went to CarStore unsure of what car I wanted to buy and was greeted by Terry who was very kind and patient and helped me find the perfect vehicle can’t recommend Terry enough a credit to your company."
• "First time I've used car store got to say impressed. Ash the salesman got straight on it."
• "Amazing experience buying our first car."
• "Very smooth buying experience from here."
• "I couldn't have received better service from the Carstore team."

Cons:

• "Due to availability my personal circumstances I couldn't get the car to them until the following weekend."
• "Poor communication when buying the car (I twice took an afternoon off work having arranged collection, only to be contacted at the last minute and informed the car wouldn't be ready)."
• "The car I was sold did not have its MOT done, and I was only informed of the reason why when I questioned it."
• "It took 2 weeks for them to agree to pay for the first stage of the repair but were unwilling to pay any more if that didn’t fix the issue."
• "Gas lightning me saying its characteristics of the car. The list goes on.."
• "Communication has been awful from car store and evans halshaw, i have spent many hours on the phone chasing both."
• "Dealing with CARSTORE Nottingham has been one of the worst experience's of my life, constant lies about repair work on my car prior to collecting it."