CarShop Nottingham Reviews Summary

Customer Service

Pros:

• "Great customer service!"
• "Ryan was very helpful when we viewed and test drove the car."
• "Perry was great, made us feel relaxed and comfortable with the purchase."
• "Hannah and Ajay also helped along the way."
• "Allen and Declan in particular made me feel relaxed with the purchase."
• "Hannah showed me around the vehicle that I wanted and let me take the car for a test drive."
• "Ethan came with us and knew all the info possible and went through everything with us."
• "Arun was exceptional and delivered only the best service."

Cons:

• "Had an electrical circuit fault after 6 days. Poor aftercare."
• "The communication from the company is appalling, each time you message in or call you speak to someone different."
• "The customer service experience was totally not right and having to spend so long there with my Terminal ill husband was absolutely disappointed."
• "Deeply disappointed to get home and find the car has no service book."
• "Worst customer service Iv ever heard of! My friend bought a car from the CarShop back in September last year and the amount of stress he has gone through is appalling!"
• "The service I have received from them is the worst ever. Went to view the car and noticed that the door frame was not in place."
• "Non existing customer service. They are clearly having staffing issues and hence can never get through to the service department."
• "Ongoing poor after sales. Don’t buy the service plans. Nobody ever answers the service phone number, nightmare to book."

Test Drive and Car Selection

Pros:

• "We test drove a couple and Ethan came with us and knew all the info possible."
• "I found a couple of cars unlocked in the inside showroom, which was nice to be able to sit inside the vehicles."
• "Really liked the big range of cars available and there were even some sportier models on show."
• "Ryan was very helpful when we viewed and test drove the car."
• "Went to car shop Nottingham for the first time yesterday and was greeted by Tommy, was very helpful, very knowledgeable and informative."
• "I reserved a car online and visited carshop Nottingham the following day."
• "Recently purchased this stunning BMW 330D from carshop Nottingham and the service was top class!"
• "My sales advisor haris was very helpful. His knowledge and experience was great, he knew how to sell without feeling pushy."

Cons:

• "Prices seem a little more expensive compared to some other car dealerships."
• "The process of picking up the car was very time consuming and painful."
• "The place doesn’t even deserve one star! From the day we bought the car, we had nothing but issues!"
• "Very pushy on the add on services they provide even though I clearly stated I do not want them."
• "Had a fantastic day choosing and purchasing our new car here the way car buying should be. Our salesman Stuart Brown was brilliant so helpful and patient, nothing was too much trouble he really went above and beyond by far the best experience I have ever had when buying a car."
• "The engine light illuminated just after bought the car two weeks. Took it back to NG2 Carshop close to every month but they only off it without any explanation on problems."
• "Visited today to view a car, ended up driving the car away with a good deal thanks to Joe (salesman) and Jack (business manager). Very satisfied with the sales service."
• "Had a pleasant experience at the car shop. I was given information in a timely manner, respected at all times and never pushed for decisions."