Address: Bax Holme Works, High Church St, New Basford, Nottingham NG7 7JT, United Kingdom
Phone: +441158229431
Rating: 4.7
based on 430 reviews.
Customer Service
Pros:
"I cannot fault the excellent customer service provided from my first enquiry call to the ultimate purchase process and the after-sales customer support provided."
"The customer service I received from Waseem and Naeem was second to none."
"The staff were really helpful and made our experience a simple and enjoyable one!"
"The customer service is lovely too. Highly recommended."
"Very professional and customer service focused."
"The service provided was top notch as I was walked around the car and everything that came with the car was shown because I wasn’t too sure what they were on the advert."
"The whole team there are fantastic and both experiences with NYC have been a pleasure."
Cons:
"The car was definitely not how its advertised."
"I find it appalling the dealer would put my life at risk we trusted him when leaving the dealership."
"Barring Richard, the lot of them did not have any training in customer service whatsoever."
"Waseem is unprofessional and will most likely will respond to this in a couple of minutes."
"This dealership is poor and the customer service is shameful."
"Called to arrange a test drive of a part ex car... The guy who came out on the test drive just completely left me outside in the rain and didn’t tell me what they were doing and how long it would be."
"Please avoid this place at all costs."
Quality of Cars
Pros:
"Bought a 330d and the car drives faultless and gets a lot of attention with the m performance kit provided by them."
"The car itself was in brilliant condition, full service history from BMW and warranty provided."
"The cars on show were all very well prepared."
"All the stock on site was very clean and well prepared."
"The car was faultless and in really amazing condition."
"The car was washed and presented nicely when brought out for me to test drive."
"The car was perfect just as described couldn’t be happier."
Cons:
"The car did have one or two scuffs which they also sorted out for me whilst I sorted out my finance package."
"I am also disappointed that this car was advertised as having full service history and in fact it did not have full service history."
"Was a tad disappointed with the alloys but no problem I was offered a choice of a brand new set with new tyres."
"Great range of BMWs on site. Interior of car I bought could have been cleaned a little more thoroughly otherwise would have given 5 stars."
"I then received a letter from the BMW group advising my vehicle safety recall must be replaced. This was AFTER I purchased the car and was not made aware at the point of sale."
"Did have a small problem with the rear light cluster than I needed to replace after a few weeks of ownership."
"Once I got home I noticed a slight cosmetic issue with the interior trim... Naqeeb said 'no problem, get it fixed and I'll pay for it'."
After-Sales Support
Pros:
"You know you're dealing with a good business when they still have time to for you a year after your purchase."
"Most importantly, they honoured their warranty when I had a clutch hydraulics failure."
"Even two weeks after my purchase I contacted them to query a potential issue but yet again Your Next Car came through for me."
"A post-sale issue developed with the exhaust which they willingly sorted without any quibbling."
"A quick phone call to Naseeb and he sent me the money for repair straight away (as the car was still under warranty) without any issues."
"Even a few days later we had an issue with a chipped windscreen which we didn't see when driving the car away but when speaking to Naz the windscreen was swapped the next day free of charge."
"We noticed a small chip in the windscreen when we collected and were given the money there and then to get it sorted when we got home."
Cons:
"Some callers were quite aggressive and vague in how they spoke which lead to the suspicion of time wasters."
"I hope this review will wake people up and warn them not to purchase anything from this dealer."
"Please avoid this place at all costs."
"I am also disappointed that this car was advertised as having full service history and in fact it did not have full service history."
"I then received a letter from the BMW group advising my vehicle safety recall must be replaced. This was AFTER I purchased the car and was not made aware at the point of sale."
"Did have a small problem with the rear light cluster than I needed to replace after a few weeks of ownership."
"Once I got home I noticed a slight cosmetic issue with the interior trim... Naqeeb said 'no problem, get it fixed and I'll pay for it'."
Buying Experience
Pros:
"Would recommend 100%"
"Great service from the first phone call."
"Great communication throughout. Very trustworthy."
"Highly recommended these guys."
"I wouldn’t hesitate to recommend to anyone I know and I will definitely go back to them next time I am looking for a new car."
"The customer service is lovely too. Highly recommended."
"Very professional and customer service focused."
Cons:
"The car was definitely not how its advertised."
"I find it appalling the dealer would put my life at risk we trusted him when leaving the dealership."
"Barring Richard, the lot of them did not have any training in customer service whatsoever."
"Waseem is unprofessional and will most likely will respond to this in a couple of minutes."
"This dealership is poor and the customer service is shameful."
"Called to arrange a test drive of a part ex car... The guy who came out on the test drive just completely left me outside in the rain and didn’t tell me what they were doing and how long it would be."