Sandicliffe Used Cars Stapleford Reviews Summary

Customer Service

Pros:

• "He made me feel very comfortable every step of the way and was very patient with me."
• "The guy I saw was helpful, informative and not pushy."
• "I can’t recommend Tom and this garage enough. I will definitely use them again."
• "We were very pleased with the service we received from Michael Price at Sandicliffe Stapleford."
• "Made buying a car an easy process. Would highly recommend Sandicliffe and Phil in particular."
• "The lady at the service desk was extremely polite, patient, and helpful."
• "Really friendly guy and so helpful too!"

Cons:

• "Utter rubish. Took my car to be repair they had it 3 days and did nothing to it."
• "Had the car serviced at stapleford10th Oct. All was fine until I did my weekly under bonnet check about 5 days later."
• "It was finally handed back to me today filthy inside and out... Also my lovely new Ford Ranger car mats are trashed with oil!"
• "Con artists. Trying to charge over £110 to fix a fault that should be covered under warranty on a new car."
• "Terrible service, incorrect information given when booking in."
• "Absolutely shocking service on the commercial side, the phone was never answered."
• "The new shop/ office is rubbish no staff, there is a bell to ring it take about 30minutes for someone to come."

Vehicle Purchase & Part Exchange

Pros:

• "A friend of mine bought his car from them and they have been very helpfull and friendly."
• "If you are looking to buy a car, look no further than Sandicliffe on Nottingham Road, Stapleford."
• "I've just bought a used car here and part exchanged my old one. The salesman I dealt with, Duncan Broad, was very helpful and professional."
• "I bought the car and have had a smile since. I would certainly recommend tom because he was just incredible."
• "Michael Price went above and beyond for us."
• "No pressure selling, good range of used one to three year old cars with low mileage."
• "We were very impressed with Sandicliffe at Stapleford, they had exactly the car we wanted."

Cons:

• "Buyer beware, don't think that as you're buying from an official Ford dealer and paying the premium that entails that you're more protected against buying a defective car."
• "I didn't get off to a good start with my buying experience at Stapleford... Have to say though I'm very disappointed with the diamond Bright I had done."
• "The worst problem is that i have not received a log book and am now having to pay to get one directly from DVLA."
• "Drove half an hour to test drive a car for it to be sold the day before, nobody rang me to inform me of this and the staff were not very friendly or apologetic."
• "Bought a used fiesta from here on finance... I lost the plot when at 8 months pregnant the car battery died because of the bluetooth (AGAIN) and stranded me."
• "We have bought many cars and work vans over the years from Sandicliffe. Never, ever again."
• "Purchased a Ford focus Active X from sandicliffe stapleford Nottingham 4 months ago... Bad practice, and on this basis I can’t recommend them."

Repair & Maintenance

Pros:

• "Just taken my car for mot and I was a sit and wait. Service was brilliant!"
• "Took my wife's Ford Kuga in for service and mot, the service from all in the service department was first class."
• "I am so pleased I chose Sandicliffe, they have been nothing short of world class and I would recommend anyone to chose them."
• "Put MOT & tax on for us and even some fuel to get us home."
• "Came to get our car checked the other day. It was sorted quickly and the staff and incredibly friendly and helpful."
• "Took my car for It's first major service and aircon re-gas; Job was done within the quoted time, it came back fully valeted and the chap on the service desk was very polite."
• "Had my car m.o.t'd with Sandicliffe Stapleford this month. Polite desk staff and mechanics, with a quick turn-around time and complementary drink."