"I would particularly like to thank Binder for going above and beyond with his assistance."
"Phil was very good & explained all the products in depth."
"The ESP team seemed so much more professional and friendly."
"Friendly, utterly professional and always willing to help."
"From the moment I spoke to Steve Bargrove I have received 5 star treatment."
"The sales team are friendly and professional, they make the whole experience of buying a car easy and straight forward."
"Phil Moran was a breath of fresh air to say the least, Phil explained everything clearly and in fine detail."
Cons:
"So whilst the company covered themselves in glory at the start when it came to the crunch they were not prepared to take back the Lemon they’d sold me."
"Asked the sales associate if I was able to take the car on a test drive and was told that I would not be allowed to take a test drive as many people are taking cars for test drives and are not serious about buying."
"Certainly requires significant improvements in customer service!"
"Was left alone for close to 20 mins and was looking for the sales executive."
"His next response was you should lower your standards it’s a used car."
"I was standing around for 10-15 mins before a member of staff actually approached me to help find the car."
"The attitude we were met with was completely nonchalant."
Car Quality
Pros:
"The car was all as original and I know as I've been in bodywork for 11 years and go over cars with a fine tooth comb!"
"Very good stock, with well-chosen cars."
"The car was immaculate with an annual service carried out on collection."
"Very happy with my car & due to the quality of the car & friendly service I would recommend ESP cars."
"The car was a true reflection as described on the phone. Exemplary condition, 1 owner low mileage."
"Both cars were as described and prepared to the standard promised over the phone."
"As for the car, it was exactly what I expected and more, in absolutely pristine condition as promised."
Cons:
"Car had some cosmetic damage which I was told would be taken care of."
"They refuse to reduce the price even if the car has minor damage (not initially mentioned over the phone) as mine did - scratches inside and outside."
"It had various small scratches and a dent, also it would not start."
"The car developed a fault a couple of days afterwards."
"Another problem arose so it went to a garage to be diagnosed and they thought it to be turbo."
"The car did not accurately reflect what services were required."
"On inspection it became clear that the front and back of the car were painted in a slightly different colour to the rest of the car."
Financial Aspects
Pros:
"The sales service was excellent and given the relatively low value of the car I was surprised with the 'dealer' services that simply came as standard."
"All in all a very pleasurable and great buying experience, I would recommend anybody interested in buying a vehicle to talk to these guys."
"The whole transaction from viewing the car to driving away took less than 48 hours."
"They do the work efficiently, are friendly and professional and have saved me a huge amount of money compared to a main dealer."
"I also arranged for a Parrot kit to be fitted for my phone."
"I've now had the car a couple of weeks and have had no further issues at all and it's driving lovely."
"The team were patient whilst waiting for the finance to clear."
Cons:
"They charged me £99 extra just because I used £2000 from my credit card."
"When car was ready not chance of it being dropped off so another 3hour round trip to pick up."
"DONOT BUY RAC INSUARANCE COVER. It's not actually RAC it's a company called TWG which is using their name but will try their level best to not compensate you incase anything goes wrong with their car."
"Unfortunately because I hadn't taken out warranty there was nothing they can do."
"Up to this point, I have not received any reimbursement for the costs incurred in terms of fuel and time."
"Out of pocket now due to them not sorting my part exchange paperwork, and they are not willing to refund my losses."
"Was told I could not test drive my new £25k car because he did not have the time and the finance paperwork needed to be done!"