Vanilla Rooms Reviews Summary

Service

Pros:

• "Service was great, good didn't take too long to come out."
• "Service was exceptional."
• "Overall service was great, food was good and the atmosphere was relaxed."
• "Really enjoyed our meal here. Staff were very efficient."
• "The staff is welcoming and the service is always prompt, even during peak hours."
• "Superb staff, rubbish management."
• "Amazing experience at Vanilla Rooms, great atmosphere, great venue beautifully decorated, child/wheelchair friendly, delicious food and amazing service from all staff."
• "The staff and management were very friendly."

Cons:

• "The waiters stand around near your table and it feels like your are being watched whilst you eat."
• "Staff need development- saw 2 table including myself trying to flag down staff continuously."
• "My husband and I decided to give this place another chance after years of not coming due to bad service."
• "Service was poor from the waiters."
• "The staff are lovely, but it's just this etiquette that is missing in my opinion which does affect an experience."
• "Had to walk out as they wouldn't move us as tables were apparently booked."
• "The service wasn't great. My friend ordered mashed potato with his meal as a side, didn't receive it and was told he didn't order it."
• "The milkshake we ordered tasted like water so we sent it back and the service was poor from the waiters."

Food Quality

Pros:

• "Food tasted amazing could have easily had seconds."
• "The lasagna was very nice and creamy and if I was to revisit I would get this."
• "The molten cake was the highlight of the meal, not a big fan of chocolate but this was to die for."
• "Really good food. Amazing ambience and service."
• "Both meals very tasty and great value for money as the portion was unexpectedly huge."
• "My favourite thing to order is the chicken steak with peppercorn sauce, it tastes really good and is a decent portion size."
• "Food was very good but I'll give 4 stars because of asking for cash you should fix your card swipe machines."
• "This is an excellent destination for food and dessert."

Cons:

• "Food was okay I got chicken saffrani expecting a creamy chicken but it was too on the tomato side for me."
• "Food was below average. Normally a regular at the cafe which has now closed but the menu for vanilla rooms has been updated."
• "Quality of the food however is mediocre at best."
• "Had the Masala fish, which was quite thin, very dark in color and very oily."
• "The pasta dishes would cause Italians to riot. Avoid those."
• "Food was OK nothing special (ordered the steak)."
• "Food- very very below par. Garlic bread lacked flavour tasted bland lack of seasoning. Chicken overcooked."
• "Food may look nice but damn those lamb chops on the sizzler platter. Lord have mercy, very chewy rubbery texture not enough meat more like chewing an eraser."

Ambience and Decor

Pros:

• "Decor was very sophisticated and clean."
• "We absolutely loved the interior design which is soo jaw dropping, it puts it in a league of its own."
• "From the looks to the food this place is really good. Seating area is spacious and classy."
• "The interior design is on point and sure will attract a crowd."
• "Interior design is on point and sure will attract a crowd. It has that exquisite look."
• "Seating area is spacious and classy and the food is nothing to be scoffed at the presentation and the taste itself is really good."
• "The place inside is amazing. I'm just 12 but it looked like a dream. Everything is cheap and the food is amazing!"
• "Very nice place, lovely desserts. The interior is amazing staff was good and atmosphere is great."

Cons:

• "Came here for sister graduation meal and regretted it! Waiters don’t know anything about the food no point asking them."
• "The tables were extremely narrow and too close together, which made you feel like sardines."
• "The seating area was very smelly. Thought I’d give the place another chance and they got my order wrong TWICE even the dessert."
• "We were seated in the booth and personally not enough space for 6 ppl especially once the food came."
• "The place was quiet but every now and then music would play loudly and then stop?"
• "Some staff were outside playing around, which was rather unprofessional."
• "The restaurant its beautiful inside and out the decor inside has got a posh romantic look to it but don’t get fooled by the looks."
• "We sat upstairs and sat in the middle on a long table I don’t understand what kind of cleaning products they use to clean tables because it wasn’t clean it was still sticky."

Price and Value

Pros:

• "Prices were good not too expensive."
• "Both meals very tasty and great value for money as the portion was unexpectedly huge."
• "Prices are reasonable here, however they didn’t accept card payments."
• "Overall good food and decent value for money."
• "Good service good food. The downside is they only accept cash which in this day and age is so strange."
• "The portion sizes are generous and the atmosphere is inviting."
• "Prices are very reasonable. Our desserts were nice. The waffle was very light and fluffy."
• "Everything was delicious. Unfortunately, they brought in a wrong order for prawns. But the manager was very kind and did not charge us for the mix-up."

Cons:

• "Desert is always nice but tbh cost was overpriced."
• "The pasta dishes would cause Italians to riot. Avoid those."
• "The food was very good however the service is what disappointed me and my family."
• "The milkshake we ordered tasted like water so we sent it back and the service was poor from the waiters."
• "Food was below average. Normally a regular at the cafe which has now closed but the menu for vanilla rooms has been updated."
• "The steak was cold. Really disappointing, especially after the owner has spent so much money on decorating the venue and that can be seen from inside and out."
• "Not much variety on menu since the last few times I’ve been has really changed."
• "The place was quiet but every now and then music would play loudly and then stop?"