Chilli Flames Eatery - Bradford Reviews Summary

Food Quality and Taste

Pros:

• "Delightful and flavorful peri peri chicken!"
• "The tender, juicy chicken infused with zesty peri peri spices."
• "I got the half chicken (hot) was cooked to perfection soft n fiery."
• "The only decent thing was the half grilled chicken which was juicy and succulent."
• "Food taste and quality are on the spot. No complaints about that."
• "Food was cooked to its perfection."
• "The chicken was the most flavoured peri peri that i had in a very long time."
• "The food, presentation, hygiene and customer service are always perfect."

Cons:

• "They served it luke warm. The flavour was just vinegar with some herbs."
• "The beef prego porto was absolute garbage, smelt a bit odd."
• "The flavour i chose 'lemon and herb'.. seemed to be non existent."
• "The rice was relatively bland and could have done with more seasoning."
• "Burger lacked taste and flavour and was very dry."
• "No spices at all! Thin patty supposed to be kofta...didn't taste of anything!"
• "The portion of chicken in the rice box is shocking. Literally 5 little cut up cubes."
• "The chicken us really tasty and fresh but out of 4 times going only once have I had my food within 30 mins."

Customer Service

Pros:

• "Friendly and helpful service when we was checking out the menu."
• "I was instantly greeted at the door and guided to the counter to order my takeaway."
• "The staff members made us feel so welcomed and comfortable."
• "We ordered a grande platter for our party of 5. The food was very well seasoned and very tasty."
• "I was guided to a seat once I walked inside. It wasn’t too busy."
• "Customer service was outstanding especially Nicky."
• "The service we received was amazing, our waiter Rasel was very helpful."
• "The staff are amazing and especially Rasel, his actions and service was incredible."

Cons:

• "Service wasn't at the top as the person who served didn't bring cutlery."
• "The person taking order couldn't make a slight adjustment on a large order."
• "Came here for dinner with a party of four and ordered multiple dishes which amounted up to about £40."
• "Staff need training on there communication skills 3 times I have received a order wrong."
• "Just got home to find I’ve been given the total Wrong order after waiting 20 minutes."
• "Came in today with 4 adults and 4 children soon as walked in ice cold inside."
• "The guy at the reception told us there was a 45 min wait. We said we would wait. 5 mins later he asked us to leave."
• "Very rude customer service! As a person who wears the niqaab I chooses not to sit and eat in the shop."

Price and Value

Pros:

• "Generous portions, excellent value."
• "Good prices as I noted cheaper than Pepes chicken."
• "All in all cost us £22 including 2 Coke cans."
• "Excellent value for money; tastes just as good as Nando if not better."
• "The chicken is soo good! And the hospitality we received is 10 star!"
• "We ordered the grand platter, it was a very good portion and tasted very good."
• "The service we received was amazing, our waiter Rasel was very helpful and showed us Great hospitality."
• "The food, presentation, hygiene and customer service are always perfect."

Cons:

• "I do think it’s pretty expensive but it’s right next to Broadway."
• "Very over priced and tbh a rip off."
• "The food portions were tiny. The price was very high."
• "Went last night for the 1st time, think the menu is 20% overpriced."
• "Really Expensive and Portion Size Absolutely Disgusting Really Disappointed."
• "The food took a while to come out. Ordered a chicken burger and the fillet was tiny."
• "Been here a few times since it opened and I must say to start off the food is ok, quality of the chicken is good but it’s a shame how the place is run."
• "Overpriced and small portion! Was looking forward to this but what a disappointment."

Restaurant Environment

Pros:

• "Nice clean modern decor."
• "Environment is also good, comfortable seating."
• "The place is spotless, modern decorated and beautifully lit."
• "Went during lunchtime on a weekday. The decor is nice, very spacious place."
• "Looks an inviting, contemporary dining venue from the street."
• "The restaurant was very tidy."
• "The decor was quite impressive and the employees nice and welcoming."
• "First thing I have to comment on is the service!"

Cons:

• "Thirdly, toilet was blocked - just seems badly run."
• "Menu description didn't match what you were actually getting."
• "The place wasn't very clean, both toilets broken."
• "All sauce bottles spouts were blocked, assume they do not clean them often."
• "No soap or hand towels at the sink where you supposed to wash your hands."
• "Feels a bit like a university hang out. Nice enough restaurant decor but a bit like as though it is aimed at the younger age bracket for a quick snack."
• "Came in today with 4 adults and 4 children soon as walked in ice cold inside spoke to lady behind till who didn't have a clue how to turn heating on."
• "Whilst sitting there eating, the waiter was spraying air freshener in the shop."