Nando's Bradford - Centenary Square Reviews Summary

Food Quality

Pros:

• "Excellent food as expected from all nando's."
• "Awesome food. Tried their chicken breasts platter for 2 with 2 sides and chicken wings."
• "Their chicken is absolutely beautiful, super juicy and seasoned perfectly."
• "Delicious food as you would expect from Nandos."
• "Food was great."
• "Juicy chicken, friendly staff and a good atmosphere. Food was cooked as requested and it was fresh."
• "The food also was very good - we shared the whole chicken meal with two sides and drinks and the whole was very filling."

Cons:

• "Food was very burnt and inedible."
• "Sweet potato were a little uncooked."
• "The chicken seems a lot smaller with hardly any meat on it. And burnt, the coleslaw is very chunky."
• "Shocking food. Pretty certain they made the chicken in extra hot sauce and not hot which is what I ordered."
• "Our food was burned. The garlic bread wasn’t cook properly or was old. It was like stone really hard to chew."
• "Food not as good as it used to. My chicken was grey colored bit slimy."
• "Too expensive for that small bone carcass, also chicken wasn't very fresh inside, having a stomach cramps now."

Staff and Service

Pros:

• "The staff were really friendly and full of banter."
• "Catered for our table of 9 with no problem, very friendly and attentive staff."
• "Friendly staff."
• "The staff were so lovely, polite, kind and courteous and the atmosphere was reflective of that, lovely chilled vibe."
• "Lovely welcoming polite helpful staff, customer service 100%."
• "Great and friendly service even when busy!"
• "Superb staff who are always excellent and genuinely friendly."

Cons:

• "Customer service was appalling! They take ages to bring drinks, they weren't sure of the order."
• "The staff really looked like they would have rather been somewhere else at the moment."
• "Customer care needs improvement."
• "Was treated very rudely by the a worker at this restaurant."
• "The staff was blowing their nose right in front of you."
• "Waited over an hour and a half with rude staff who are honestly no help and quite frankly, useless...."
• "As i waited at the till to order, I watched as the chef dropped a chicken leg on the floor, picked it up using his tongs and continued to cook..... he didn't even break pace... clearly a run of the mill incident....needless to say I didn't place any order."

Ambiance and Location

Pros:

• "Always a pleasure coming here nice and clean place in central location in city park nice atmosphere."
• "Atmosphere was great."
• "A great setting and view and a nicely decorated restaurant."
• "All in all great atmosphere and good food."
• "The location of this nandos is amazing especially on a hot day with water fountains meters away."
• "It's the ideal place where you can eat something decent, with a nice view to the city center's fountain."
• "This is right in the middle of the city and very close to Bradford Interchange Train station."

Cons:

• "Being there was spoilt by what looked like quite a few junkies and alcoholics that were shouting and carrying on just outside the restaurant windows."
• "Only 3 stars for atmosphere down to the fact that outside stinks of weed and drunks."
• "Only downfall was we couldn't relax as at 9pm there were children running sound and screaming."
• "What lets this location down is the amount of druggies and alcoholics sat outside begging. Not a pretty sight looking out of the windows."
• "Restaurant was too hot with little ventilation other than when the door was opened as people left or entered."
• "Seemed to be yet another restaurant trying to do things as they did pre-covid such as only wiping table surface and not the edges or chairs."
• "Unfortunately COVID protocols seem to have gone out of the window."

Ordering and Delivery

Pros:

• "Catered for our table of 9 with no problem, very friendly and attentive staff."
• "Everytime me and my partner go here we always get a table right away."
• "Staff attentive and food arrived quickly and served hot."
• "We always order through the app. And it's brought to us really quickly."
• "Ordered though Deliveroo and the driver made an honest mistake and gave me two bags... the manager sorted everything for me."
• "Staff were very friendly and kept us posted as to our table."
• "Great service from the welcoming staff."

Cons:

• "This took ages when not familiar with online food ordering, not everyone is tech savvy !!!!!"
• "Online table ordering only which is a bit of a pain as I wanted to pay cash, friendly service."
• "There were some errors in the orders made."
• "Service can be a little slow."
• "Food ordering was a bit of a pain using the app."
• "Told to order online using their app 😠 😡"
• "Waited 45 minutes for the food to come which is frustrating considering they were not busy."