Daisy's Nail Company & Spa Reviews Summary

Salon Safety and Hygiene

Pros:

• "Now there’s plexiglass screens, the stylists wear visors and all clients are asked to sanitizer upon entry and wear face coverings."
• "I felt very safe in the salon with all necessary precautions and protective measures put in place."
• "The salon is always lively and welcoming, and in these times with Covid, it was super clean and set up well for social distancing."
• "The team are also taking the covid-19 precautions really seriously so you can feel safe whilst having a pamper."
• "The staff here are lovely and also the place followed clear COVID guidance."
• "The place followed clear COVID guidance."
• "The salon is a really welcoming environment and feels very safe post-lockdown."

Cons:

• "The cardboard nail files and buffers that my technician used on me were thick with nail dust from use on other clients."
• "I also did not see any of the metal tools being disinfected in between clients."
• "The equipment/furnishings were all a bit cluttered and dirty - grimy pots to soak your fingers in/ stains on the waiting area seats/dust everywhere."
• "Dirty place. Place where is the worst design to come, so many things is unhygienic."
• "Honestly just avoid this disgusting place, it's janky/unclean, they don't care about the customer and the staff aren't friendly at all."

Customer Service

Pros:

• "They were friendly, professional and we loved the experience."
• "Highly recommending this salon to all nail lovers amazing customer service, prices, everything!!!!"
• "The salon kindly refunded me in full and recognised the mistake."
• "Very professional set of nails will definitely be back as soon as these ones grow out."
• "It was just a pleasure to be there! Great service, great work, great price, great atmosphere and great staff!"
• "All the staff are so lovely!"
• "The staff is always very nice and helpful."

Cons:

• "The fact that they won't take ownership of a shoddy service has meant that I won't ever return."
• "Every time a customer has a complaint they disguise it as being the fault of the customers, so professional and classy. not."
• "None bothered to apologise for the bad service I received, and then ignored my messages."
• "Receptionist was unprofessional, not really keen to book people in but simply telling them we can not do your nails, sorry."
• "Incredibly rude over the phone."
• "They said over the phone it would cost £29 then in store they said £39!"
• "They didn’t give you any receipt even you paid."

Nail Service Quality

Pros:

• "My gel manicure has lasted for 3 weeks, very impressed."
• "Great treatments that lasted for weeks."
• "My nails have stayed perfect for almost 3 weeks now!"
• "Best nail experience I think I’ve ever had!"
• "Got my usual infills done and Alma did a beautiful job."
• "My nails are absolutely gorgeous, the attention to detail was incredible."
• "Had Alex give me a set of gel extensions with nail art and they were gorgeous!"