Ciao Bella Beauty & Spa Reviews Summary

Salon Environment

Pros:

• "The staff was unbelievably lovely and it was such a calm and pleasant experience!"
• "Lovely atmosphere, Lovely ladies and nice coffee and I was made to feel relaxed and welcome."
• "Amazing little salon! Very lovely staff and great service."
• "Ciao Bella is a real gem, spotless and beautiful."
• "The salon is very clean and neat."
• "It's a comfortable clean salon."
• "The salon Is clean and the products are vegan which is win win."
• "The salon is very relaxing and Mariana and Grace took great care of us."

Cons:

• "The room was stifling hot, being below ground level and with no ventilation."
• "Appalling behaviour by this salon who has literally stolen my money."
• "The bathroom looked as though it had never been cleaned - thick limescale around the taps, a bin that had not been emptied for a while, dirty mirror."
• "The owner refuses to resolve a clear error on their part and return money."
• "The worst nails I’ve ever done; I had to go home and do the shape again."
• "After leaving the salon the manicure became filthy, the nail polish changed its colour and couldn't help but take it off."
• "This is probably the worst salon I have ever encountered - unhygienic, bad manners, terrible service, unprofessional."
• "Absolutely disgusting service. Booked an up-do and a blow dry and the staff didn't know what they were doing."

Staff Professionalism and Skill

Pros:

• "The ladies in there were great company and my nails looked beautiful!"
• "Barbara was friendly and professional and worked some real magic on my nails!"
• "Fantastic experience. Zeinab did my hair perfectly, I was so pleased with the end result."
• "The staff were very nice and offered drinks as well."
• "The nail technician was very attentive and careful with my pedicure."
• "Connie has consistently made my nails perfect! So much care is gone into it each time."
• "Azi was amazing, she recommended me building gel nails instead of acrylics as they're less damaging."
• "A friend surprised me with a gel manicure appointment. Barbara was friendly and professional."

Cons:

• "During the treatment, the technician never checked the temperature nor asked if it was too hot."
• "The nail beautician was not trained and had never removed gel nails before."
• "She kept getting the glue in my eye no matter how much I tried to close them."
• "I visited Ciao Bella to get acrylics done. While the beautician was preparing my nails, my cuticles started gushing with blood."
• "They were trying to curl her hair with some silly curling machine instead of doing it properly with professional tools."
• "She lied to me that she would apply olaplex to my colour when I booked as requested by me but it’s clear no bond treatment was used."
• "The worst nails I’ve ever done; I had to go home and do the shape again."
• "I have spent the last 15 minutes desperately trying to lighten the colour of my eyebrows to no avail."

Service Experience and Satisfaction

Pros:

• "First time at Ciao Bella. Fantastic experience. Zeinab did my hair perfectly, I was so pleased with the end result."
• "I went there first time today. It has been a good experience, lovely team and beautiful hearts."
• "Definitely recommend to anyone looking for first class service and quality work."
• "First time getting gel extensions and I was really happy with them."
• "Marianna did my nails today and she was so friendly and made sure I left the salon happy with the results."
• "I had my nails done here, they look stunning, I am so happy with the results!"
• "First time here for gel mani and pedi. What a lovely place, warm, clean and friendly."
• "I went to Ciao Bella for the first time today for a wax and the experience was everything I had hoped for."

Cons:

• "I came here because the reviews were great but I had the worst wax of my life, it was excruciating."
• "Appalling behaviour by this salon who has literally stolen my money."
• "Got a eye infection after getting eyelash extensions."
• "The worst nails I’ve ever done; I had to go home and do the shape again."
• "Went here because of the reviews and was at first very pleased by some of the staff and their friendliness however my appointment was cancelled and I had to reschedule."
• "I showed up and half way through my first treatment I was told that they double booked and I needed to come back tomorrow."
• "I had a reeeally great gel manicure here! It was a couple of Fridays ago and has held really well."
• "I had a Hollywood wax with Marianna today and she was so professional and friendly."