East Midlands Airport Reviews Summary

Staff Friendliness and Efficiency

Pros:

• "The staff, from check-in to security, are friendly and efficient, making the journey smoother."
• "Security are helpful, patient and understanding especially with the early flights."
• "I’m sitting in the escape lounge with coffees and thoroughly enjoying the atmosphere and smiling efficiency of all those I have come across this morning."
• "Everyone very helpful. Nice arrivals area can get a cup of coffee."
• "Such friendly staff that will go above and beyond to help you without being asked."
• "Airport Staff was friendly and helpful."
• "Staff were polite and helpful."
• "Staff are friendly and happy to help."

Cons:

• "The only downside is the maintenance of the toilet facilities."
• "Don't like to give bad reviews but this queueing is terrible."
• "Concession stalls were overpriced, understaffed, and furniture was grubby."
• "The ground staff are vile. Unhelpful. Rude, aggressive."
• "How rude are the staff at this airport. I was absolutely shocked."
• "The security staff are a joke. I've been a type 1 diabetic for 44 years... The man was rude."
• "We checked in at EMA... we were greeted by a very rude young girl who told us we were not entitled to use the fast track lane."
• "Disgrace the way I was treated... the woman that did it was very rude and disrespectful."

Facilities and Cleanliness

Pros:

• "Everywhere seems clean and modern enough - clearly a refurbished older airport but nothing jumps out as unmaintained."
• "Their airport toilets are very clean and also their shops were very cheap."
• "The airport is clean. Highly recommended."
• "Security was quicker to get through as the staff seemed more organised and friendly with customers."
• "Great range of shops, food outlets and seating areas to pass the time while waiting for your flight."
• "Toilets clean. Concourse clean. Lots of info screens."

Cons:

• "The only downside is the maintenance of the toilet facilities, a few cubicles were out of order in various areas and the cleanliness of the facilities has great room for improvement."
• "However, facilities are basic and toilets are dirty."
• "Café in arrival hall is a bit filthy."
• "The only thing that lets it down is the state of the toilets in the arrivals area."
• "The toilets in the arrivals area are disgusting and not clean."
• "The smell in the toilets was disgusting."
• "Both of the male toilets that I went in could have been much cleaner though."
• "The only thing the cleaners are not cleaning the prayer room, washroom always dirty! And the prayer room always smelling so bad."

Convenience and Accessibility

Pros:

• "It's easy to get to, plenty of parking and easy to find your way around."
• "Convenient and more or less an efficient airport that gets the job done."
• "Good and cheap bus connection to Nottingham city centre."
• "There's a number of bars, shops and places to relax before your flight."
• "I have always found EMA to be a very easy airport to travel through."
• "Shuttle bus from the long stay cat 🐱 park 2 was prompt and friendly."

Cons:

• "Signage on leaving the airport wasn't that clear, or seen at night as it was very dark outside."
• "Don't like to give bad reviews but this queueing is terrible."
• "The airport is very convenient as it's in Leicestershire. Ques going to our flight were not bad, the toilets in the arrivals area are disgusting and not clean, the border control was horrendous and we were in the qué for nearly an hour."
• "Based purely on my experience of having to collect someone from the Airport, I have to say that the car park has maintained its record of being the worst in the country."
• "The drop off car park is a complete joke I am a taxi driver at times it can take up too 30 minutes to get out."
• "Flow from here in June going thru security was a woman with a moody face with a cocky attitude didn’t give me enough time at all to get all my electronics out my case."
• "Worst airport in the whole UK!! Avoid!! Paid with Ryanair for all the extras, including priority, 20kg luggage, 10kg and by the gate the team leader has charged me an extra £70.00 because my cabin luggage was sticking out of the frame an inch!!!"
• "Drop off outrageously expensive. £5 for 15 minutes and then £1 PER MINUTE after that."