Address: Riverside Rd, Derby, DE24 8HX, United Kingdom
Phone: +441332678333
Rating: 4.6
based on 277 reviews.
Facilities and Environment
Pros:
"Large and spacious, modern adaptation of a warehouse building in close proximity to Derby County stadium."
"We were made comfortable in a quiet room, offered drinks and warm blankets."
"The place has special rooms they send you to so you can have private time before letting your little loved one go to sleep."
"Pristine clean, spacious and well organized modern space."
"The individual rooms for the dogs were adequate sized, warm and decorated with pleasant images for comfort."
"It was a warm welcoming place, that smelt clean, bright and had lots open space for your dog to play and run."
"Massive Veterinary pets and farm animals centre, 24/7 emergency, hospital, hotel, rehabilitation plus pet shop."
Cons:
"It was still a surprise to us that there were still so many kennels out there, that were loud, smelly, cold and dark."
"The place does feel a bit commercial though; by that I mean that you see different staff almost everytime you go in."
"Decidedly feel that you are paying a premium on the small animal side so they can get a return on investment for their state of the art facilities on Pride Park."
"Reception a bit clinical."
"This is just a factory where they don't even care about pets."
Staff and Service
Pros:
"The vet and staff were beyond reproach in the compassionate way they dealt with the dog concerned."
"Amazing oncologist Frances Taylor gave us 21 extra months with our beloved dog."
"Stef and her team were fabulous during a heartbreaking time."
"Kind and helpful reception staff, very knowledgeable and efficient doctors and nurses."
"Absolutely amazing treatment for both me and my poorly pup."
"So compassionate, the receptionists always remembered us and asked us how he was doing."
"The staff were very caring and explained things very well to me."
Cons:
"Tried to get me to pay £750 for tests for my rabbit."
"I have called to check whether the test results are back weekly only to be told the vet would call me back. No call had been received on any of the occasions."
"This used to be a great vets, but they keep losing specialist staff and no longer have the skilled staff to manage exotic pet issues."
"Very disappointed with the reception I received when I contacted them regarding a stray cat I had rescued."
"They used my pet with a rare disease as a guinea pig for teaching their students without our consent."
"They then had the cheek to ring up today and ask if we're waiting outside for our appointment."
"horrible service. do not bring any strays in you won’t get them back!"
Cost and Billing
Pros:
"Even the pricing was fair considering my visit was out of hours."
"Excellent service and reasonable prices on the farm and equine side of the business."
"We were asked to pay 50% deposit but that was understandable as she wasn't insured."
"You truly do get what you pay for!"
"They also helped us save insurance money by not performing a CT scan over the weekend."
"They did everything they could to help the bill as we didn’t have insurance."
"The team also dealt with insurance direct so there was no issues with claims."
Cons:
"Had to take my cat to this vets on Sunday evening... the bill for the rest of this was just over £1,400."
"I was still charged 250 pound for the pleasure of all this stress."
"Got quoted 350-450, to then for it to go up to 700, then when paying they put it up to nearly £1,000!"
"Great that they have everything in one place but do find their charges astronomical."
"Stay well clear my dog was very poorly and I had to wait 4 days after a referral."
"Unless you want completely ripped off do not use this vet."
"Taking advantage of people in vulnerable and emotional positions to take their money."
Communication and Professionalism
Pros:
"Kept us informed all the time and didn't seem to mind however many times I rang to check on him!"
"The vet was great with explaining everything to me and giving what they thought where the best option."
"All the staff are amazing, friendly & helpful."
"They were very patient with both Haiko and I in stressful circumstances."
"The staff and their absolute care for our situation was praiseworthy."
"The service we received from everyone at Scarsdale was first class."
"Everyone there was very friendly and helpful and passionate about animals."
Cons:
"every time we go there we talk with a different vet and it seems that some of the details are not properly passed to the vet that is actually responsible for the treatment."
"Vets are brilliant but communication is dire."
"I was disappointed with the lack of information and communication throughout the process."
"communication is poor, they can get confrontational and argumentative and calls are rarely returned you have to constantly chase them for information."
"Really disappointed - have been contacting since the end of May to book a lap spay for my dog, was told contradictory information."
"No replies to emails insisting I bring a very ill dog into their practice so I could see another vet and pay more."
"My experience is always swayed depending on the vet that sees me - which is always different and I wish it could be kept consistent."