Bristol Street Motors Citroen Derby Reviews Summary

Customer Service

Pros:

• "First Class Service from Start to Finish by the Bristol Street Motors Citroen Derby Team."
• "Reece Roan was spot on, he was incredibly helpful during the day of purchase and throughout until I picked up the car."
• "Christopher Johnson Sales Advisor was very friendly, helpful and above all sincere."
• "Absolutely great service from Chris Newnham always goes above and beyond to make transactions run smoothly."
• "Excellent car buying experience once again from Bristol St Motors, Salesman this time was Jason Lord who could not have been more helpful from start to finish."
• "Rachel Clapperton was excellent throughout your the full process."
• "The sales man Jason Lord has gone above and beyond to make sure I was happy with my purchase."

Cons:

• "We went there a few days ago and the sales person was very rude his name was Chris."
• "The staff are rude and argumentative and leave a generally feeling that they cannot be trusted."
• "Awful. Awful. Awful parts department."
• "If I could id put no stars. Quite frankly I won't ever be using bristol street citroen ever again."
• "Complete waste of time. Totally unprofessional."
• "Poor service when I took my car in. They have had it for 12 days so far and are still 'trying to get to the bottom of what’s wrong'."
• "Terrible service in after sales. Service Manager Stuart doesn't care about service just his scores submitted to Citroën."

Vehicle Purchase and Delivery

Pros:

• "All is sorted car passed (as I expected) and exhaust sorted too can't thank Harvey, in Service enough he went the extra mile for me and its much appreciated."
• "He listened to my requirements and then showed me a vehicle that not only met but by far exceeded my expectations."
• "Chris Carter has been brilliant the whole time, transparent and honest about everything."
• "Kept up to date throughout the whole process, paperwork professionally handled."
• "Collected car today & car ready polished and fully valeted."
• "I can highly recommend Bristol Street Citroen and Jason Lord will find the right car just for you."
• "The whole process was straight forward from beginning to end and all the staff were very helpful."

Cons:

• "That was until our most recent purchase when we agreed (in writing) with the salesperson a few minor 'trim' fixes... we were unable to get the work done, despite numerous attempts."
• "Once we get this van back I will not be using them again."
• "Brought a ds5 from this dealer i wish I hadn't. the after sales is joke."
• "Communication was poor, constantly being promised a call/email back and would continuously have to chase it up."
• "Was told to multiple occasions the vans would be ready and then I would call on the promised day and surprise surprise more parts needed to be ordered."
• "I had to go back 2 weeks later for a body polish as the car had multiple scratches and I’m still unhappy with the finish."
• "Had my vehicle for a whole day didn't complete work booked and damaged the rear lights."

Staff and Customer Care

Pros:

• "The staff have now been in touch and I am entirely satisfied with the outcome."
• "Rachel has been extremely professional all the way through to me purchasing a new car."
• "Staff are very helpful and friendly."
• "Really professional and friendly staff."
• "Saffron talked me through all the available options and was very patient as we made a decision."
• "Ryan Hancox attended to my parts enquiry. His product knowledge was excellent and his approach very professional."
• "Chris kept me informed all the way from the first meeting the care, service and after care had been outstanding thank you Chris."

Cons:

• "The staff are rude and argumentative and leave a generally feeling that they cannot be trusted."
• "Second time I have tried to get recall done today Friday 04th apparently the workshop is closed just taken the day off driven from Ashbourne to Derby to be told we have emailed you but have got wrong address they spelled my name wrong what about a phone call like last time when the part wasn’t in shambles of a service department."
• "Used to be good service and have bought many cars from this branch but recently, changes have been made and service has suffered."
• "Went here very poor was jumped on as soon as seen in for court."
• "Dreadful experience- poor customer care - left waiting for half an hour even though we had an appointment."
• "Was ignored by the sale's person, even though we made an appointment."
• "Incredibly poor communication from this company and would certainly not recommend to others."