Derby Audi Reviews Summary

Customer Service

Pros:

• "Gareth handled everything for me, he explained that because we have the third party details, Audi will handle the entire claim."
• "I received progress updates on a regular basis from Lizzy."
• "The team at Derby Audi are amazing. They were very helpful and informative."
• "Jamie very helpful and friendly. From the start he was polite and welcoming and made us all at ease."
• "Paul looked after me from start to finish sale process."
• "Recently enquired about an Audi online was promptly contacted by Ryan Burke who was very helpful."
• "Great customer service, Jamie was brilliant from start to finish, explaining everything clearly, every step of the way."

Cons:

• "At 12.30 we enquired why the car had still not moved from the car park space and were told they needed to get permission from the lease company to do a diagnostic test for a car that is still under warranty and we have a service plan!!"
• "Very poor service experience, we were given an appointment at 9.45 for the cars first oil change and diagnostic for a warning light."
• "The staff are rude, patronising and completely unhelpful."
• "Waited 6 weeks for an appointment to me told several days before the appointment that they weren't able to complete the work because company policy means that they can't do any work on a car that's ever been worked on any where else."
• "No health check video was sent to me during or after my service, even though I have requested it twice."
• "We had to sit and wait in the garage all day, other people were arriving after us and collecting their cars before us."
• "Pointless describing the issue! What happened in the stealership will be the same outcome! Terrible stealership! Full of false promises!"

Facilities

Pros:

• "The facility at Derby is first class."
• "Lovely showroom too."
• "This dealership is really well laid out and the staff incredibly helpful."
• "Loved the Hot chocolate as well!"
• "Harry was very kind, friendly and kindly made me cups of tea while I was waiting in the flawless dealership."

Cons:

• "We was then led to a basic A3 which we then questioned and said we had been put down for a different car we was told this is what it was, fine however the car was absolutely filthy from inside trash inside of it seats were dirty."
• "Beware when parking a vehicle as the car park is poorly marked with no clear point for delivery vehicles to park or drop off items."

Sales Experience

Pros:

• "I have had the most pleasant car choosing session this morning in the very friendly and helpful hands of Jamie Massie."
• "I can not talk highly enough of Paul Phillips who was instrumental to me buying a TT at Derby Audi."
• "It was service above and beyond and really helped us out at a very difficult time, thanks Jamie."
• "Our experience with Derby Audi has been excellent during the purchase of our new car from start to collecting our new Q2."
• "Would definitely recommend Audi Derby for anyone looking for a new car."
• "Audi Derby, and particularly Paul who has handled our purchase of our first Motability car, have been exceptional."
• "I would like to thank Norman Dennis at Audi Derby, and also Eleanor Forrest who made my handover, so smooth, easy and quick."