House of Hair UK Reviews Summary

Customer Service

Pros:

• "Their customer service is pretty amazing. Always respond to my questions same day."
• "She responded to every single question I had on time."
• "All the staff were friendly and professional."
• "The Salon vibes there make you feel relaxed and at home."
• "The overall service was brilliant, efficient and well organised."
• "The staff are wonderful, polite, professional and most importantly, very competent at what they do."
• "The team are all so friendly and make sure you’re completely happy with your new hair."

Cons:

• "Very poor customer service & organisation."
• "They will book hair with you and when you arrive, behave like they don’t know what you are talking about."
• "I was rushed and not offered any other type of service."
• "There is no flexibility for customers and some of the staff are very badly organised, rude and poorly trained."
• "It took 30mins on the phone with no avail for one of the stylists to attempt to find an available time slot."
• "I’m very disappointed, not with the hair but the service, I live in Atlanta ga, I placed an order for 200 Itips, 2/20”... Well today is Thursday and guess what my hair is still in Newyork."
• "Cancelled with no explanation or trying to even fit me in same day alternatives."

Salon Atmosphere

Pros:

• "The salon is lovely and chic."
• "Salon is beautiful with all staff friendly and welcoming."
• "The salon was cosy and welcoming and in a good location."
• "The salon atmosphere is very relaxing, a very comfortable space to be in whilst getting your hair done."
• "Warm and welcoming salon, with great chat!"
• "The décor is modern and elegant - and immediately puts you at ease."
• "A warm and friendly atmosphere."

Cons:

• "The decoration of the store was the best part of the experience."
• "No hair was installed. Therefore I left the store with a weave that looked like it was sliding off of my head."
• "You also need to be a bit careful as seems they recruit new trainees and do not mind letting them do the customers hair without full training."
• "The stylists do not seem to care about your hair health generally."
• "I won’t bother again. Its like they have a slight issue with you using your own hair also."
• "I suppose you get what you pay for."
• "Overall the hair feels and looks lifeless and it is going to take a lot to try and maintain this hairstyle."

Hair Quality and Styling

Pros:

• "Looks beautiful, feels light and easy to manage."
• "The kinky straight hair provided for my install is perfect, it’s very soft and lasts as should."
• "I am loving my hair which is so natural looking thank you Ayanda xxx."
• "I've fallen in love with my hair again without the need for a relaxer."
• "The quality of hair is fantastic as well as the service."
• "My styles lasts for 3 months and the hair quality is amazing."
• "The hair quality is lovely and still feel/look brand new."