Heart of England Reviews Summary

Food Quality

Pros:

• "The food was exactly what we wanted-good quality and home cooked."
• "The food was delicious, though one plate was not piping hot that was still very tasty."
• "Lovely food luz.thank you to all the staff for making my friend a special birthday.the food was amazing will be eatinh there again."
• "They have a good salad topped with cauliflower bbq 'wings', and tasty vegan nachos."
• "Food was delicious and the kids had a great time."
• "The food is lovely and quite delicious."
• "Food was excellent - great value, good portions and super tasty."

Cons:

• "Food was ok, however the burgers were a bit on the dry side, and the 2 steaks were a little overcooked."
• "The gammon on both meals had more salt then the ocean."
• "The chilli chicken melt with rice I had for £13 was barely filling and simply a couple of chunks of chicken with some rice and barely any mince."
• "Basic average quality food. Overpriced if you miss 2 for 1 deal."
• "Food seemed that food wasn't freshly cooked."
• "The turkey roast was literally covered in rosemary to the point it ruined the food."
• "The ribs were very tasteless and dry. Not at all nice."

Service

Pros:

• "We were warmly welcomed on arrival at reception which is part of the pub proper."
• "The staff were very upbeat and helpful."
• "Service was great, pub was friendly and had a nice atmosphere."
• "Staff were lovely."
• "The staff were all friendly and helpful."
• "Staff and friendly and are keen to help with any need."
• "Staff were friendly."

Cons:

• "The service was incredibly slow."
• "Waited at bar for 5 minutes and not a single member of staff acknowledged I was there."
• "Honestly disgusted by the staff’s attitude."
• "Nobody bothered to say good bye or thank you."
• "Waiters were standing at the end of the bar on their mobiles rather than paying attention."
• "Awful service. Paid for coffees online and was told they weren’t available and I could have a refund."
• "Waiter couldn't have been less interested."

Atmosphere & Cleanliness

Pros:

• "Laid back atmosphere."
• "It's a beautiful 18th century building."
• "Lovely pub with a nice beer garden which I recommend."
• "Lovely place great out doors and plenty of room calm and relaxing helpful staff."
• "Nice comfortable place with lots of seating options."
• "Lovely location and garden."
• "Large outdoor eating and seating area."

Cons:

• "Place was empty. No music. No atmosphere."
• "Place needs refreshing and all the bird mess over the tables outside!"
• "Very old. Bad smell of sewage in the bar."
• "Venue needs updating along with decorating."
• "Building very tired, needs updating."
• "Very dirty outdoor furniture with stash of cigarette butts on each table."
• "The napkin got kicked another few feet along the filthy carpet."

Accommodation

Pros:

• "Very comfortable bed."
• "The bed was great."
• "The rooms are spacious but cosy, the bed was very comfortable."
• "Our room was much more modern that we expected with a comfortable queen sized bed, wardrobe with hangers, plentiful tea and coffee supplies and a little tv."
• "Rooms were reasonably priced and clean."
• "The rooms were spotless, very good value for money."
• "Room we stayed in was in the old stable. Very old setting but the room was clean and tidy."

Cons:

• "Room 4 very tired, basically clean but poo in the toilet."
• "The room layout was a bit odd with a large empty space which would have suited a dressing table or another wardrobe."
• "Our room had a window that opened on to a flat roof which we assumed would be a fire escape but we weren't too chuffed it didn't have some kind of catch to prevent access from outside if someone was determined enough."
• "It was not worth £98 a night. It would be worth £30 at best."
• "The rooms/windows have no insulation so you've kept awake all night with traffic and wind rattling the windows."
• "Our room was in the annexe room 14. When we arrived the room hadn't been cleaned, dirty mugs, coffee rings on the tables the room smelled stale and there was masses of dust everywhere."
• "Just don't stay overnight as the bedrooms need work."