Address: Weston Rd, Congresbury, Bristol BS49 5EB, United Kingdom
Phone: +441934550048
Rating: 4.4
based on 146 reviews.
Customer Service
Pros:
"Can’t fault the service provided by AutoStrada."
"The team at Autostrada were very helpful and accommodating."
"A massive thank you to Steve... He took his time explaining everything nothing was too much trouble or a rush."
"Yanna has been very helpful in purchasing my first car. Very patient in explaining the whole process and prompt reply via email."
"The staff were knowledgeable and helpful."
"Friendly, knowledgeable staff who couldn't do enough to help me."
"Everyone was so happy to help and nothing was too much trouble."
Cons:
"There was a sense of derogatory inference in relation to my potential part exchange and the closing techniques seemed abrupt and argumentative."
"Made a 300 mile round trip to look at a car. Arranged beforehand by email. When we arrived the person I'd been dealing with was not there and no one was expecting us."
"The salesman we made an appointment with, called us when we were halfway to the dealership to tell us that he would not be there when we arrived!"
"Got back in contact with garage to arrange new collection time and date to then be told they had sold it to someone else."
"Not the best customer service, did say they would collect me from the airport but on arrival told me to get a taxi."
"They knew full well my predicament and there was not an ounce of customer service or empathy shown."
"Not a good experience for me personally. It's when things go wrong, customer service should excel. My calls were not returned and my emails not acknowledged."
Vehicle Condition
Pros:
"Told me for a small charge the car could be delivered to me - within 10 days of accepting the car etc it was at my house!"
"It had been valeted to within an inch of its life and drove, looked and smelled great!"
"The car was in great condition and provided us with a fuel top up to head back to London."
"The BMW had been serviced with new brakes and mot... stunning condition where do they find cars like this."
"The car was beautifully prepared when collected."
"The vehicle was as told on the phone and was presented immaculately."
"The car was presented in immaculate condition on the day of collection."
Cons:
"Salesman Barry described this car as immaculate with not a mark on it, I travelled from Scotland to buy this car and found the issues seen in the pictures."
"Bought a car from here gearbox failed within 1month had to transport it there on my own cost, spark plugs went on the 3rd day I had it and constant air con blockage causing wet floors."
"Notably the large gap in service history that could not be explained, not being happy with the number of scratches on the vehicle."
"The tires had exposed cords."
"As soon as we looked at it, back left wheel absolutely shocking (hence only photos of 3 wheels). Lifted the bonnet, overspray from previous collision resulting in left headlight out of position and also badly scratched."
"Incorrect wheel nuts fitted. Wheel wobble due to overpainting on refurb wheels."
"I advised them the tires on the front didnt look right on the inner edges at the point of sale... When I had them inspected only days later I was advised they were illegal."
After-Sales Support
Pros:
"Would highly recommend this garage just bought a secondhand car for my daughter we had a warning light come on they didn’t hesitate in taking it back in and fixing it very good service highly recommended thank you very much."
"Very happy with the service and even more so when we had a problem arise, a couple of weeks after purchase, Steve called me back immediately."
"Steve arranged a replacement differential to be shipped to the garage of my choice as well as paid for it to be fitted locally."
"Even after I had bought my car he went out of his way to help me with a problem to do with the paintwork (not mechanical and not covered by warranty) and it was rectified with minimal fuss."
"The car has since been back down due to an un-connected problem, which they had fixed under the free warranty."
"Great customer service from Barry, slight problem with the car after sale, notified them of the problem, they agreed to repair the vehicle at a local garage to me immediately."
"I am over 300 miles away from Auto Strada and with no hesitation they told me to book the car in with a local garage and have the work that needed doing carried out, no questions asked."
Cons:
"Soon after buying there was a clear electronic fault with the battery going completely flat."
"Unfortunately, a few weeks later the car developed a fault which meant it wouldn’t always start; it became quite unreliable."
"NEXT TIME I WILL USE A MAIN DEALER... autostrader will not cover any costs claiming it was working even though it will not work without gas or oil in the system new unit cost £800 plus labour."
"Over 4 months later and 64 emails, they refused to accept there was ever a fault and no fix was given."
"And warranty wasn't worth it when I couldn't get it fixed at my local garage and fork out £150 to tow it to you !!"
"They never notified me they were going to do this."
"Before returning the car to me, they made sure to take a 350 mile joy ride in the car, during the COVID lockdown."
Financial and Administrative Handling
Pros:
"Really easy to sort out finance online, staff were very pleasant and accommodating."
"Ashley went through all the paperwork and arranged to transfer my private plate even sending me comprehensive instructions via email to avoid any confusion."
"They gave me a good price for my old car and made the swap over easy and quick."
"Setting up the finance was very straight forward as well."
"I was offered an excellent part ex price on my existing car and did the deal."
"Barry and Phoebe were great to deal with, finance was easily arranged over the phone and overall an easy and pleasurable experience even in lockdown."
"Wife got a cool Mini Clubman from AutoStrada. Good price on car, good price on warranty."
Cons:
"For 3 weeks I've been calling Autostrada every other day to find out where this refund is up to only to be told it is now non refundable 1 Month later!!"
"I placed a deposit on a car offering the full asking price, less then 7 hours later due to unforeseen circumstances I was unable to go through with the sale."
"When I eventually spoke to someone they said that the deposit wasn’t refundable and it states this on the paperwork I signed."
"Unless you have money to burn I wouldn't go anywhere near this company as they show no loyalty or honesty in transactions and will go against anything you agree to for a quicker sale, regardless of how unprofessional it is."
"Disappointing. Car only came with one key... Autostrada have not responded to any e-mail about reimbursement."
"This business is very crafty, I viewed a car, advised I wanted it. Paid the extortionate £500 'holding deposit', anyway pick up of car was delayed by personal circumstances."
"I had to go back in and request for my refund and even then had to ask for copy of receipt."