Vertu Jaguar Leeds Reviews Summary

Customer Service

Pros:

• "The staff, especially Ikram went above and beyond to assist me in finding the perfect vehicle that met my needs and budget."
• "Ikram demonstrated exceptional professionalism and expertise."
• "The attention to detail and personalised service were impressive."
• "Josh was fantastic. He was informative, flexible and really helpful."
• "Absolutely brilliant service from Vertu."
• "Exceptional customer service from Oliver, where I was treated as a VIP rather than just a number!"
• "Ikram was a great sales man, attentive and able to close a deal easily."
• "First class service, the salesman dealt with me professionally and most importantly fairly."

Cons:

• "After 1.5 months, the car still not fixed, still waiting for the parts."
• "Don’t buy an iPace its a joke. Very expensive for nothing, battery broke 4 days after using it."
• "Extremely disappointed with the level of customer service I received."
• "I am extremely dissatisfied with the service I received from the Jaguar repair center."
• "Unfortunately, my experience at Jaguar VERTU Leeds has not been a good one."
• "My car went in to be fixed under warranty due to a snapped alternator belt. Evan invoiced me for a new battery £300."
• "Came to Farnell after a terrible customer service experience with Stratstone Stockton."
• "Brought my car in for an investigation relating to a few issues (picked up from another Jaguar dealer)."

Vehicle Quality and Repair Issues

Pros:

• "The car I purchased is in stunning, and I couldn't be happier with my choice."
• "I recently had the pleasure of purchasing a used Jaguar from Vertu."
• "I recently purchased a Jaguar F-Pace from Vertu Jaguar Leeds. My salesman was Simon and I cannot recommend him enough."
• "Thank you to Sarah Hellewell for taking the time and effort to find a fabulous e-pace for us!"
• "Fabulous 1st class service from start to finish when purchasing our new F Pace from Sarah Hellewell."
• "I purchased a used BMW X5 from Farnell Jaguar in April 2021."
• "Just bought a used Jaguar E Pace through their Leeds dealership and was looked after by Matthew Withers."
• "Absolutely amazing service. Joshua Mousavi was helpful from start to finish."

Cons:

• "After purchasing a new car 18 months ago from Vertu Jaguar Leeds, the passenger window sill has recently come loose and is hanging off."
• "I sent my I-Pace to Vertu JLR Leeds for windscreen replacement as the water leakage of the windscreen."
• "I took my Jaguar XF to these guys after experiencing a parking brake fault."
• "Unfortunately, my experience at Jaguar VERTU Leeds has not been a good one. It has taken them 21 weeks to diagnose and fix a problem with my car at the third attempt."
• "I pay £38.99 a month for MOT and service plan which I have done for 3 years. Booked my Jaguar in for MOT tomorrow 24 days ago and requested a courtesy car which was all confirmed."
• "A very long story which can be shortened. Bought and paid for Jaguar F-TYPE R after viewing, in with the deal was promised a full 'Carbon Wax' which Vertu charge £400."
• "Not very happy about the serviced we received. We were interested in changing our F-Pace and I rang the day before we were planning to visit Farnell’s."
• "Took the money and ran! Cars been in to them more times than I care to think."