Coopers Residential - Pinner Estate Agent Reviews Summary

Customer Service

Pros:

• "However the level of service we received from Coopers (specifically Anthony and Joshua) was phenomenal."
• "Profession, caring and friendly, we sold our property through Coopers Pinner, an exceptional team."
• "I recently had the pleasure of working with Max and I must say he provided an outstanding service."
• "We recently had the pleasure of working with Shivani who proved to be helpful from the very beginning of our search for a property."
• "Exceptional Service from Cooper and especially from the senior sales consultant Mr. Josh Roston."
• "I have found Oliver at Coopers Pinner very friendly and helpful every time I speak with him."
• "I had the pleasure to meet with Josh, as I am looking for a property to purchase in Pinner."
• "I bought one property through Coopers at Northwood. From day 1 has great experience in communication."

Cons:

• "Avoid at all costs!! These people are thieves, well they tried to rob us of our mental health and deposit but we had evidence so we got every penny back."
• "Staff were all rude, dismissive, and kept sending me back between their colleagues, making me feel unwelcome inferior and unwanted in their office."
• "I needed to explain what experience I had to go through with this company. I got put through to a Perry Brown which if I may say so has extremely terrible customer service."
• "I am very disappointed how Anne Collins has been managing the property I rented."
• "I don't think I can thank Anne Collins enough for all her help over the last 6+ years. She has professional and personal approach to dealing with any issues."
• "I am very disappointed how Anne Collins has been managing the property I rented."
• "I acknowledge we have had Covid so I have been very, very patient. However, I have found that I have been left disappointed by the costumer service of Coopers."
• "We had been looking to rent an apartment when we saw this flat being advertised (24 Claire Court, Westfield Park, Hatch End) on Rightmove by Coopers Residential as being available 'immediately'."

Professionalism

Pros:

• "From the first phone call through to the signing of the tenancy agreement, Max was professional, efficient, and attentive to my needs."
• "We have had our property on the market with Coopers and they have been truly excellent. Anthony has been incredibly professional and reliable throughout."
• "The process was smooth, professional and hassle free."
• "The process was smooth and professional and we are really grateful to Shivani, Coopers representative."
• "As a conveyancer who represented the seller, I was very impressed by his professionalism, efficient coordination and dedication to achieving a smooth property sale."
• "I had the pleasure to meet with Josh, as I am looking for a property to purchase in Pinner. Josh was extremely helpful, showing me the area, being very professional and knowledgeable."
• "Dipesh and Shivani has been fantastic from day one, when I called coppers for a rental valuation my enquiry was handed swiftly and professionally."
• "Shivani was a superstar in a tough situation, assisting my wife and I find a rental. Even though we didn’t get one with coppers in the end due to changing circumstances."

Cons:

• "Avoid at all costs!! These people are thieves, well they tried to rob us of our mental health and deposit but we had evidence so we got every penny back."
• "Staff were all rude, dismissive, and kept sending me back between their colleagues, making me feel unwelcome inferior and unwanted in their office."
• "I needed to explain what experience I had to go through with this company. I got put through to a Perry Brown which if I may say so has extremely terrible customer service."
• "I am very disappointed how Anne Collins has been managing the property I rented."
• "I don't think I can thank Anne Collins enough for all her help over the last 6+ years. She has professional and personal approach to dealing with any issues."
• "I am very disappointed how Anne Collins has been managing the property I rented."
• "I acknowledge we have had Covid so I have been very, very patient. However, I have found that I have been left disappointed by the costumer service of Coopers."
• "We had been looking to rent an apartment when we saw this flat being advertised (24 Claire Court, Westfield Park, Hatch End) on Rightmove by Coopers Residential as being available 'immediately'."