Gibbs Gillespie Rickmansworth Reviews Summary

Communication

Pros:

• "Our agent was easily contactable - by phone and email - and always helpful."
• "Sophie is very responsive on our emails and calls, and she tried to call us back as soon as she could whenever she missed our calls."
• "From the moment we had our offer accepted, to the moment we moved in, there was never a lack of communication, queries were answered as late as 10pm at night via email."
• "Professional, honest and always available either via email or on the phone - what else can you ask for from an Estate Agent?"
• "Communication has been fantastic, from arranging viewings to moving in."
• "No calls unanswered, very prompt and coherent feedback."
• "Sophie has been brilliant to us from start to finish. Great communication and very swift with her replies."

Cons:

• "Worst experience I’ve ever had renting. Even called me multiple times whilst I was in hospital when they knew I was there."
• "Unprofessional staff. Agency confirmed the viewing appointment and when I visited, no one was there from Agency."
• "When I called, no one attended the call. Left voice-message and sent an email."
• "Again called back and the person said since the lock was not working so viewing is cancelled."
• "Never got so much as a courtesy post-viewing phone call from the estate agent, never mind an apology for the misinformation and bringing me to a horror scene."

Professionalism

Pros:

• "The service from Gibbs Gillespie as a whole, and George especially has been extremely professional and efficient."
• "You showed professionalism, client care through good responsive communication, helpfulness & showed great patience throughout."
• "Very helpful and professional agency ready to respond to any customer need."
• "The sold my property within 3 weeks and were so helpful when we were trying to find a new property."
• "Professional, hardworking and nothing was too much of an effort for them."
• "They both where extremly professional and done an exceptional job!"
• "The team was very informative and helpful, and especially Courtney was very polite, answering any queries and any questions we had really quickly and making us feel comfortable to talk to her."

Cons:

• "They lied to the landlord and said I had agreed things which I hadn’t. Had to get family members to speak to them as they wouldn’t take me seriously because I was a young girl."
• "Agents took no responsibility for flat."
• "Very laidback and unprofessional."
• "In my opinion, not trustworthy and honest."
• "Appalling treatment of clients, unprofessional staff, and misleading."

Customer Service

Pros:

• "Josh & his team throughout our sale were fantastic, their customer care was something of the best."
• "Choosing the right place to live can be a bit stressful but Sophie Cook made things really simple from the beginning."
• "The staff are knowledgeable and friendly and always seem interested to help and find solutions for all parties involved."
• "Special mention for Sophie in the Letting department who went over and above to make the transition to our new tenant, efficient and stress free."
• "We worked with Sophie Cook through the renting process and she has been absolutely brilliant and very responsive to the questions we had along the way."
• "Customer service was to the highest level, we dealt with George Callaghan who was fully transparent with us at all times."
• "Sophie Cook made things really simple from the beginning... she has been really helpful and friendly throughout the whole process."

Cons:

• "Would never recommend, stay away."
• "One star is too generous, frankly."
• "Landlord was pretty non existent and hard to get hold of."
• "There will multiple issues with flat but landlord and agency both were not interested to rectify."
• "Rented a flat that had multiple bailiffs after the landlord, a neighbour that had known altercations with police (the reason the landlord was renting it out), was not told about any of this."

Efficiency

Pros:

• "Gibbs Gillespie made the purchase of our new home a smooth and easy process."
• "Gibbs Gillespie managed to rent our property within 2 days compared to our original agent who was making no progress after 3 weeks."
• "We were able to accept an offer in the first week of going on the market."
• "They managed this process over a 6 month period and ensured it remained on track."
• "A viewing was arranged and the deal was concluded within super quick time."
• "Thank you so much to the amazing rental team at Gibbs Gillespie Rickmansworth. Ashley, you have turned my contract around in the quickest time possible."
• "The changeover handled most efficiently in all respects."

Cons:

• "Did not provide me sufficient documentation prior to moving in flat ie inventory etc."
• "Though a day before they said tenant is staying in the flat and move-in date will be next month. Two different statements by the agency. If tenant is living in then how lock is not working."
• "I received no notification of this, despite the fact my wife had phoned the office hours before."