Proffitt & Holt Partnership Reviews Summary

Agent Performance

Pros:

• "Angela stood out as being absolutely amazing!! She went above and beyond to make us feel totally at ease and was refreshingly transparent throughout."
• "Angela was able to show us a good variety of properties in Kings Langley, ensuring our final decision & offer was well evidenced."
• "Izabella is a true asset to the team. Friendly, informative, with a great customer service."
• "Sean was the deciding factor in my wife and I selecting Proffitt and Holt."
• "Ed & the Team at P&H looked after 4 purchases, 3 rentals and 2 sales over a period of ten years for us… nothing was ever too much trouble."
• "Angela has taken time to understand exactly what I’m looking for in a home so I can be confident she’s showing me properties that are right for me."
• "Izabela manages my property in Kings Langley, she is incredibly efficient and thorough."
• "We had a great experience with Angela and the team at Proffit and Holt Kings Langley."

Cons:

• "For our recent purchase of a house sold through Proffitt & Holt they were good until we neared completion, then it went down hill."
• "Appalling estate agents, very argumentative staff."
• "Avoid this agent group. Boiler and very hot water issues, agent not responsive."
• "Really poor communications and not happy with service. I wanted to use a local agent and now regret it."
• "We've used Proffitt & Holt for over 10 years to rent our property in Kings Langley, and they've previously been very good. However, on this occasion our experience with the lettings team has been questionable."
• "This company discriminates against single mothers who receive help with paying their rent."
• "Not only did they not follow up with us after people viewing our house, give us little time to move out, but they put up a sold sign outside our house before we have found anywhere or told the children."
• "Without a doubt the most painful property management experience I've had. Ignored emails, multiple requests for failures such as boiler before anything gets resolved."

Customer Service

Pros:

• "They were professional and efficient but with a warmth that was much appreciated at a time which can be difficult."
• "Ed and team at Proffitt and Holt were incredibly efficient, communicative and supportive throughout the whole process of the sale of our house."
• "Karen and I would like to thank Angela and the team for their professionalism in helping us to move to Kings Langley."
• "Having bought 4 previous properties, we were extremely impressed with the service buying a property with Proffitt and Holt, compared to prior house purchases."
• "The team at Proffitt and Holt in Kings Langley were very professional and worked tirelessly to keep the sales process on track."
• "I would like to say that I found Nicole Glover incredibly professional and responsive to all my enquires and questions."
• "So pleased to see Sean back in kings langley at Proffit and Holt. Such a lovely team there with Angela too."
• "We rent through Profitt. The process of securing the house was nice and smooth, and our Property Manager, Nicole Glover, has been extremely helpful."

Cons:

• "rang to view property was told had to fill out a form so did so, then was told did not and Nicole called me liar."
• "I contacted Proffitt & Holt to organise a viewing and spoke to a man who was very professional and polite and booked a viewing for me."
• "How refreshing it has been to deal with Proffit and Holt in Kings Langley! The manager Sian has been incredible and restored my faith."
• "We were met my Angela at both properties we viewed. She was clearly very passionate about her job, and very informative."
• "Angela, I just wanted you to know that I think you and your whole team have been fabulous and professional in your dealings with our house purchase."
• "Having had little or no results from other estate agents, I put Paul on the case and within a week I had three viewings and three offers."
• "Fantastic experience as a buyer, and I'd recommend the boots-on-the-ground local knowledge of Proffitt & Holt over any online agent."
• "Proffitt & Holt in Kings Langley acted for us over selling our previous home and purchasing our new home in the village."