Gibbs Gillespie Reviews Summary

Agent Responsiveness

Pros:

• "She promptly responded to every email and constantly updated me by calling whenever there was an update available."
• "Aqib has been very prompt, constantly liaising between the buyer and the seller."
• "They respond in a timely manner, regular updates and great professionalism."
• "He was always available to answer my calls and respond to my emails, and her friendly and approachable manner made the entire process stress-free and enjoyable."
• "Grant Petterson stood with us through the process and helped push it over the line. Grant was very prompt in his communications, chasers and feedback."
• "Natalie Maddran was great! She informed me of a place after I didn’t get the one I wanted and it was even better! she did a great job and getting things sorted and pretty much sealed everything within a week!"
• "I have had a lovely experience with Natalie Maddran. So helpful and very informative."
• "The staff was very helpful and found a places suitable for me right away. My agent is Lewis Page and he was extremely polite and helped me all the way through the process of letting a place."

Cons:

• "Worst agent for lettings. As soon as tenants do not pay and cause damage, they want to keep taking their tenant find fee and do nothing in themselves to help with this matter."
• "My property was put on the market back in august 2022. They took it of the market without telling me after 8 weeks constantly harrassing me to drop the price."
• "I was unable to make a viewing at 1pm I spoke to danielle a Manager at the Stanmore branch at 1.05pm and apologised that I wasn’t able to come as I was still at the check out for my last flat."
• "A poor experience with Gibbs Gillespie Stanmore. Firstly the details about a house I was buying had untrue facts about a parking space on the brochure, which was discovered as untrue by my solicitor, then they did not inform me that the house had all power disconnected."

Professionalism and Helpfulness

Pros:

• "They have been such a great help to us to get this indeed beautiful house."
• "Danielle & her team were very proactive & efficient in finding a tenant for my flat at the desired rent & making sure that everything was ready for the tenant to move in."
• "I would definitely recommend them and use them again in future."
• "Selling a property in the UK can be frustrating but Grant and the team were always polite, diligent and were always on hand to assist."
• "Malaika booked us in promptly and for the first time in a week we were shown a clean place in a stunning location."
• "I would highly recommend Evangeline to anyone looking for an estate agent who truly cares about their clients."
• "They were super professional and took the time to understand our situation and needs."
• "Danielle and Natalie helped very much. Professionalism. Well done!"

Cons:

• "You do not receive support or any service when things go wrong, while still paying their fees. Danielle is often very unhelpful and refuses to assist, when she is available."
• "I was there temporarily so I didn’t touch anything on the walls or door frames as I was accused. I had the flat cleaned before I left and I was still charged for cleaning."
• "The problems started after I gave notice to leave the flat. I got this huge bill about “damages” to the flat like nails on the walls, walls repainted and other things which were already there when I moved in."
• "Obnoxious employee who thought he was doing us a favour showing the flat. Didn't give proper directions and then blamed us for not looking at the sat nav."