Address: Unit 8 A/B, Clifton Moor Retail Park, Rawcliffe, York YO30 4XU, United Kingdom
Rating: 3.8
based on 314 reviews.
Customer Service
Pros:
"The gentleman that served us wasn't of the pushy salesman type. Chatty, friendly and helpful, trying to find the best cover for us at the best price."
"So refreshing to find good customer service. Thanks guys."
"Went in for a new phone with a difficult decision to make. Spent quite a long time with staff member Jason who was fantastic."
"The member of staff who dealt with us was extremely knowledgeable and helpful."
"Samuel was great at helping us choose our new electronics. Very knowledgeable, helpful and patient."
"Jordan's customer care was excellent. He was patient & kind & his help was greatly appreciated."
"Jack, the Intel rep, took his time to speak with me and helped me find the perfect fit. He was friendly, welcoming, and knowledgeable."
Cons:
"Very hard to ask staff questions as they are only interested in hanging around the laptop or TV sections."
"Then while purchasing a fridgefreezer the assistant was more interested in selling cover, he went on and on even after saying we wasn't interested."
"He upset my wife by making out we were lying about the whole thing and he was often seen smirking as he was dealing with us, not good."
"The first staff member who approached us really came across as though he couldn't be bothered with us, He just wandered off in the end!"
"Disgusting service here. A Rude and Arrogant young man met me with a patronising and confrontational attitude."
"Long wait to be served. Approached two members of staff who were chatting to be told they were already serving someone."
"Was ignored by two members of staff."
Product Availability and Pricing
Pros:
"Clean and bright with a MASSIVE selection of everything electrical at great prices."
"However, free next day delivery was arranged."
"Decent range of electrical goods backed up by friendly staff who are knowledgeable in the field of expertise."
"Nice, big PC world with lots of tech."
"Always receive a welcoming service."
"Very polite & efficient staff."
"The stores are always clean, well staffed and expertly laid out."
Cons:
"I was unlucky here...bought a faulty computer. Was given a lot of false hope on when stuff would be sorted."
"Not too difficult to get to. Big shop but lots of items had the price missing."
"When I did see a person of staff they informed me they do not stock what I was after?"
"I checked their website the night before and identified the offer I wanted. When I went to the shop the following morning they claimed the offer finished the previous evening even though their website still showed the offer and there was no mention of a deadline!"
"I purchased a computer the previous day online for £899 and the next day when I went to collect it, it was reduced to £799 so I had to deal with the refund."
"Very disappointed no xBoxes in stock on return visit today."
"The item also has dropped in price and when we asked if they could price match this if we did have to replace the whole item as they have messed up our order they refused to do so."
Store Experience
Pros:
"Took a couple of laptops back to currys at Clifton moor, only to find that the care plans on both had expired at end of 2020, so I get to talk to a bloke called jon on team knowhow desk, & he was a real help."
"This a an excellent store in terms of size and what it has available."
"Very spacious and airy. Easy to get around for wheelchair etc. Big variety of stock."
"Well laid out store to enable social distancing."
"Amazing place to buy electronics! Staff are really friendly and answer all the questions you may ask!"
"Clean and updated shop floor, with rows and rows of every electronic you could think off!"
"Very clean store well set out loads of space."
Cons:
"Staff rubbish. Looking for information on TV, no help whatsoever."
"Ordered printer ink and paper online, have only had the paper delivered. Not had anything to explain the reason for this and the automated phone line is a loop of eternal frustration."
"Trying to get somebody to help me & my disabled wife to pick a washer was near impossible."
"I visited the Clifton moor branch the other day looking for a particular television, but after looking for a member of staff to help me for at least 30 minutes I gave up and left the store."
"Had an issue with my laptop which was fixed within a week."
"Don't use the knowhow service. Unless you want to spend hours on the phone for them to hang up on you."