Address: Murton Ln, York, YO19 5UF, United Kingdom
Phone: +441904489966
Rating: 4.5
based on 143 reviews.
Value for Money
Pros:
"Good value as well with the entry cost covering a full year, so if you are nearby frequently, you can visit as often as you like."
"Fantastic value for money as your tickets last a year!"
"Tickets can be used for a year so good if you're local or visit the area regularly, it's definitely a good price."
"Great place to visit for families and once you pay once you get free entry for 12 months."
"The tickets are a great price. You can visit repeatedly for a whole year at no extra cost."
"Your ticket also last a year, which is great value."
"Such good value with annual pass."
Cons:
"On the expensive side £26 for the two of us including the train ride, and all exhibits."
"£50 for family for most of the exhibits to be shut and decapitated."
"Not cheap to get in and on the day of my visit, prices were 'inflated' because there were 'extra attractions' on the day."
Staff and Service
Pros:
"The staff are so friendly and helpful and gift shop is reasonably priced."
"The staff are friendly and even allow your dog to go in with you."
"The railway is fantastic and the volunteers who run that were brilliant and friendly."
"The staff were amazing and friendly, and made each activity great fun."
"Staff and friendly and polite."
"Thanks to the wonderful staff."
"Very friendly staff, great cafeteria, plenty of toilets around too."
Cons:
"The restaurant is not great - when questioning the burnt T cake the response was that's how she likes them."
"Santa special, Absolute waste of time and money. The staff had absolutely no idea about the age group that are interested in Santa."
"The interaction was abrupt and could have been handled better."
Family and Children Experience
Pros:
"What a magical place at Christmas time!"
"Lovely visit to see Santa."
"Proper Christmas magic and really good value for money."
"Absolutely loved it, got my 11 year old cousin absolutely wrapped up in it all."
"A fantastic time for the family."
"Then on to Santas trainride where the kids all got a present from the man himself!"
"Took grandchildren here to see santa had a fabulous time guided by elf bauble around the elves village."
Cons:
"The villages etc. you can walk around aren't that interesting if there is no kind of activity going on."
"The Santa experience was very poor, it was over in 5 minutes and I don’t actually think the so called ‘jolly Santa’ could of been more unenthusiastic if he tried, there was absolutely no personal touches whatsoever."
"My 3yr old grandson didn't get much out of the experience and sadly l won't be returning."