The Dundas Arms Reviews Summary

Location

Pros:

• "Beautiful location along side the canal."
• "Ground floor patio rooms are lovely overlooking the river with table and chairs to sit watching the ducks and Kingfishers."
• "Great pub in a fantastic location. Close to the station and only a short walk from Kintbury."
• "The outdoor location is perfect on a sunny day."
• "Lovely little inn, easily accessible by train from London."
• "This is a really nice pub/restaurant/hotel, situated on the Kennett and Avon canal."
• "Great location by the canal."

Cons:

• "Only thing is the frequent ringing siren when a train is coming not relaxing when you're trying to chill in your room after a long day out."
• "Seems more near to Hungerford than Newbury and long way from M4."
• "Only complaint is that it is not very accessible. Way too many places where you had steps."
• "Travelled 20 minutes to be told on arrival - by a bloke that didn’t really seem to care that much - that due to ‘unforeseen circumstances’ the kitchen was shut."
• "Visited on a lovely sunny winters day, so being located overlooking the canal and countryside was perfect."
• "The location is great, very close to the railway station (but quite) and surrounded by the canals and green area with public footpaths."
• "Right next to the kennet and Avon canal near a railway crossing....right out in the countryside."

Service

Pros:

• "Fanny who went above and beyond."
• "The staff are friendly and willing."
• "The team were lovely and polite."
• "The staff were really relaxed and friendly and very attentive."
• "The staff could not have been more attentive and helpful."
• "Want to thank Marley who looked after us she was amazing."
• "The waitress was particularly helpful and efficient."

Cons:

• "Unwilling to assist with 3 elderly ladies (90+) unable to use app, would not have been difficult to serve them the once."
• "The waitress was not interested."
• "Service was slow. It took a while to get a drink."
• "Service in the bar was so slow despite it being a Tuesday and very near the end of lunch service."
• "Service was very unfriendly, bordering on hostile."
• "Food was good but service was non existent."
• "Service was terrible. Had to go find the menus, then had to get up to go and order mains."

Food

Pros:

• "The food is excellent. The cheese platter has some excellent local cheeses."
• "Food delicious and wine lovely too."
• "Had a lovely meal here today both myself and wife had 3 courses all of which were excellent."
• "The food was lovely when it did come."
• "Incredible food, everything I ordered was delicious."
• "The food.... excellent! the chef is fantastic...we intended to eat one meal there, ended up with two."
• "The best Fish & Chips we’ve ever had!"

Cons:

• "The main courses were slightly disappointing."
• "Somtimes it's amazing like the pheasant burger they had on during season."
• "Sadly the food did not live up to expectations - pedestrian and completely lacking in presentation and finesse together with being completely over priced."
• "The whole meal was tasteless."
• "The food was, well not like we have had before sadly."
• "With our roast pork we got, 2 very thin slices of pork belly (as thin as packet ham), 1.5 roast potatoes that were not quite cooked and the Yorkshire pudding was rubbery not fresh. £19 for this.... really?"
• "The food is expensive and not good."

Rooms

Pros:

• "The rooms are very spacious and the beds are very comfortable."
• "Comfortable room opening onto a terrace next to the River Kennet."
• "Room was very nice and spacious, with patio doors out onto our own patio overlooking the canal, it was lovely to see the ducks."
• "Pub was clean and tidy room was smart and clean."
• "The rooms were huge, beautifully decorated, comfortable bed."
• "The river view rooms are beautiful, warm, luxurious."
• "Room was lovely with it's own mini patio onto the canal."

Cons:

• "The worst was the service."
• "Rooms need a refresh."
• "Our room, whilst well located, had seen better days."
• "My room was not 4 star standard and on arrival I noticed the previous user had no flushed the toilet."
• "Some of the bedroom decor in very shabby condition, particularly paintwork in bathroom."
• "The entrance into the toilet was not wide enough for the wheelchair."
• "One toilet basin had no hot water, nowhere in toilet to hang bag and coat, needs hook on door."