Mercedes-Benz of Macclesfield Reviews Summary

Customer Service

Pros:

• "I cannot express enough how delighted I am with the exceptional service I received."
• "The customer service was great and very well handled. Thank you so much for your service."
• "The best service I've experienced in a long time. Hayley was great, polite, and helpful."
• "Excellent service from start to finish, Simon Foster was very knowledgeable."
• "Outstanding customer service from Simon Foster every step of the way."

Cons:

• "Received the car with heavily misaligned wheels and steering wheel 45 degrees off centre."
• "They left my £200000 SLS gullwing outside in the rain for 2 weeks without telling me the car was ready."
• "Still awaiting a call back after numerous emails & telephone calls regarding promised repairs."
• "Went to get a service quote. Lots of sales people in suits milling about trying to look busy."
• "Customer service is only till the sale is completed. After sales are complete blunder."

Product Quality and Satisfaction

Pros:

• "Purchased C300E which drives beautifully, overall satisfied customer because of the quality of the car."
• "I instantly knew I wanted it in the showroom. Zac from the sales team was amazing."
• "Very professional, courteous and knowledgeable. Very pleased and satisfied with the whole transaction."

Cons:

• "Now the key will not turn in the ignition and the battery is flat and it can't go anywhere."
• "The car now has strange marks in the paint finish that must be some kind of contamination."
• "The brake pads are pretty much gone on it, yet they claim it’s fine."
• "My vans just been back into Mercedes Macclesfield for a service and parts fitting, again had to make 1 unnecessary trip."

Communication and Responsiveness

Pros:

• "His communication from the point at which I agreed to buy the car, through to taking delivery, was excellent."
• "I just want to say that I have purchased many vehicles from several main dealerships."

Cons:

• "After my first call, I was ignored which seems to be a common issue in the reviews."
• "The silence is deafening. See some images of the damage."
• "Had to ring a couple of times the lady mentioned she will get someone ring me back but had no call back."
• "Still awaiting a call back after numerous emails & telephone calls regarding promised repairs."