Marshall Mercedes-Benz of Bolton Reviews Summary

Customer Service

Pros:

• "Friendly and helpful from first contact through to delivery of vehicle."
• "I was kept informed as the work progressed."
• "If the after sales service is as good as the sales experience I’ll be more than happy."
• "Great service, amazing sales and customer service."
• "Wonderful experience, from start to finish. I have been to other Mercedes dealers but at Marshall's, Neil provided me the best service."
• "A very positive experience dealing with Marshall Mercedes Bolton."
• "Fantastic customer service from Sophie. Arranged an extended test drive for me in the EQB so that I could get a feel for the car."

Cons:

• "Sometimes the car was in for a repair for weeks."
• "I was asked to pay an upfront £500 deposit before my application was finalised. On asking for a refund despite numerous phone calls, I am always told staff member busy."
• "Sales people’s mobile phones should not keep interrupting the new car hand over process."
• "I’ve tried ringing numerous times and no one never answers the phone."
• "been waiting for them to call me with an update by Abby doesn’t bother at all to ring."
• "I’ve been ringing up for weeks regarding an issue I was having; hence the mark down on the stars - really frustrating and wasn’t getting resolved!"
• "Can never get any updates or order parts via telephone. Everyone seems to be clueless!"

Quality of Vehicle

Pros:

• "The drive is absolutely beautiful and the tech wonderful!"
• "I have now been given a new A-class."
• "Bought a new car through this dealership. It was a seamless experience from test drive through to purchasing and driving away."
• "This is our fourth Mercedes from the same dealership, customers service is superb."
• "Car was even cleaned."
• "Service completed on time and as promised."
• "The staff's knowledge of Mercedes cars is unmatched."

Cons:

• "Mercedes Benz is not what it used to be. Steer away whilst you can and use professional dealerships who care about the customers."
• "Brand new car with damaged paintwork and the Manager Steve made the whole process of rejecting the car awful."
• "The recovery man said he ran a few tests and there were a load of faults with the car."
• "6 different major repair issues in first 2 years."
• "1 month later after about 200 miles of use check engine light has come on again and they’re quoting almost £200 just to run diagnostics on the car."
• "The used cars here are a waste of time and this one must not have been properly checked."
• "One of the worst experiences we've had. A brand new faulty car delivered, broke down after one day."

Staff and Management

Pros:

• "I can’t talk highly enough of Fayaz."
• "Well done Dean and best wishes."
• "Recently bought a used vehicle from MB Bolton. Latham (sales consultant) was excellent from start to finish."
• "5 stars without a shadow of a doubt."
• "Rizwan guided me through the sales process with ease."
• "The person who dealt with me called Dane Mula is a star ⭐️⭐️⭐️⭐️⭐️."
• "Had an amazing experience buying my dream car from this Mercedes garage thanks to Holly and the team."

Cons:

• "Either the technician could not be bothered to carry out a water leak diagnosis and wiring repair. So instead exaggerated the fault and cost to get rid of the job. Or they do not have the product knowledge or skill set to figure out a relatively easy problem."
• "I would not recommend Mercedes to anyone - have taken this to another Mercedes garage who have confirmed that this should have been dealt with by the Bolton branch! Utterly disgraceful!"
• "Worst Mercedes Benz in the region. Would not recommend to anyone."
• "Either way, very poor effort."
• "What there technician failed to realise or quite frankly could not be bothered."
• "Technician needs more training."
• "Rude and extremely unhelpful staff."