Evenwood Farm - Farmhouse Inns Reviews Summary

Staff Service

Pros:

• "The staff are all very helpful and polite."
• "The staff are super friendly and helpful with every part of the experience."
• "It’s so nice to see such a genuinely welcoming face from the managers when you enter."
• "Such a lovely and welcoming member of the Evenwood team!"
• "Service is extremely slow... However still all very friendly!"
• "Staff were all polite and helpful. James delivered our meals to the table and was a lovely, helpful and polite server."
• "Absolutely world class customer service from all three who helped me."

Cons:

• "Service is extremely slow... However still all very friendly!"
• "The service is terrible we got told there was no pigs in blankets but while queuing there was some only to be told they're cooked to order."
• "Shocking service tonight. Hour wait for food. Waitresses with attitude and food sat under heat lights going hard."
• "We were approached by Manager and given 15 min to leave as the table was booked for another party."
• "AWFUL customer service - arrived at 11:40 the pub is empty and just wanting a quick stop and food however currently sat outside with a screaming toddler and another 2 kids who are hungry as we had to leave."
• "The lady who served us at the bar fell far short of customer service expectations."
• "Her Customer service was terrible."

Food Quality

Pros:

• "Great parsnips though!"
• "As tasty as always."
• "Carvery was tasty, the meat was succulent (had the beef), there was a good selection of vegetables and was cooked nicely."
• "Food was very tasty though and staff was kind and friendly."
• "Always enjoy the food here, great value and excellent service!"
• "Two had the fish supper meal which was lovely and excellent value for money, the other had the steak and ale pie again this was very nice."
• "The steak and ale pie was enormous with crispy pastry and tender chunks of steak in gravy."

Cons:

• "The only place I ate yesterday and have been violently ill."
• "Cakaway we received was nothing like the display cake."
• "The carvery that we decided to have was terrible, the potatoes and veg were tasteless and poorly cooked and the roasted potatoes were soggy."
• "Food is ok but not good. The service is terrible we got told there was no pigs in blankets but while queuing there was some only to be told they're cooked to order."
• "The beef tasted like an old piece of Brisket and was inedible."
• "The chicken was tough, the bacon hardly non-existent. The salad comprised of lettuce and cucumber. It was all bland and tasteless."
• "A fruit crumble that so much sugar had been used in making that the 'fruit' was just a sweet, sticky mess that didn't remotely taste of apples anymore just sugar."

Cleanliness & Atmosphere

Pros:

• "The place is spotless, and obviously a lot of attention goes into keeping the place clean and tidy inside and out."
• "It's lovely when a person smiles."
• "Evenwood is spotless, great parking, and entertainment at the pensioner afternoon always well organised by Carol."
• "Lovely pub restaurant. Friendly staff. Inside condition good. Clean & tidy."
• "Clean and tidy with pleasant staff."
• "This was the first time that we had been back to Evenwood since the start of Lockdown. The food was really enjoyable and the atmosphere was very nice."
• "The outdoor seating area is nice in the warm weather."

Cons:

• "Some tables had been left uncleared and remained so for almost an hour. Dirty cutlery in our table pot and not a kids menu in sight."
• "Kids area is dirty, machines took £5 in total out of the 10 £ coins given to the kids, so 50 percent chance of working."
• "Food was mediocre at best and to top it off they have no baby changing facilities my nephew had to be changed on the floor in the disabled bathroom... Unacceptable!"
• "The atmosphere seemed somewhat dismal and the staff looked tired and fed up."
• "It was absolutely boiling hot that humid couldn’t enjoy my food."
• "The table was sticky and dirty."
• "Toilets not very clean."

Management & Organization

Pros:

• "Allen nicely said he will get our table cleaned ASAP."
• "Alan the manager is a life saver!"
• "New manager are breath of fresh air having visited this place over the years."
• "Well done Allan -you are an ambassador for your company-you can work for me anytime."
• "Allan and Sophie and the team were very accommodating. All the team were very happy and bubbly!"
• "Pam and Ron the last managers were excellent and knew how to run the place."
• "Alan the manager is a life saver!"

Cons:

• "Since the management has changed here it as just deteriorated."
• "Honestly gone shocking here now."
• "Ran out of most of the menu midweek think the kitchen manager needs to re-read their kitchen managers manual regarding ordering."
• "No carveries available at 6.30 on a Sunday evening as had 'run out'. Very little choice on the main menu as many food items unavailable."
• "We booked the previous Wednesday, for 5pm, we arrived on time only to be told there was no booking."
• "This was booked back in September and I particularly asked not to be put in the enclosed family area and I was assured I would be given a table at the other end of the restaurant."
• "They are not doing anything about the wasp situation."