KFC Camberley - London Road Reviews Summary

Food Quality

Pros:

• "Food was standard for KFC until I found a hair which put me off."
• "Tried the vegan burger, pretty good!"
• "Food was lovely we had zinger box trilogy each."
• "When they are not tired or late the food is good."
• "Food is up to scratch, never liked how KFC cook their fries though."
• "Tuesday I had visited the store and it was quite crowded cause of chicken Tuesday offer though the restaurant area was tide and clean, and food was amazing taste."
• "I love how clean the place always is and how polite the servers are."
• "So I had the rice box and the presentation of the meal was accurate."

Cons:

• "Chicken overcooked and warm (not hot), like it had been left out for too long, chips limp."
• "Food was barely cooked and didn’t taste quite right."
• "Portions are fair, and taste is alright, so food was freshly made - most probably."
• "Delivered an hour late, food cold."
• "I had 2 pieces and fries. Not hot, very dark brown not at all crispy."
• "Chicken box of 3 items, 2 legs which I don't like, 1 other piece which was more like lower carcass."
• "Food cold and poorly made, some parts missing, drinks wrong and it wasn't even busy!"
• "The place is a disgrace. Third time of trying the place still the same, filthy tables and restaurant rude staff cold food."

Service and Staff

Pros:

• "The best KFC I've ever visited, the staff are fantastic and so good at their jobs."
• "Good service from the employees, but the place looked understaffed."
• "Customer service was excellent millie was polite and courteous."
• "Staff are generally nice if a tad disorganised at times but the food quality is often good."
• "Good, hot and fast. Staff are very polite and one of the better KFCs I have gone to."
• "Only ever use the drive-thru, efficient service and the food quality has improved in recent months."
• "Member of staff who served me looked half asleep and miserable. Missed two items off my order as she clearly couldnt be bothered to listen."
• "For the second time in a row there was an item missing from our order."

Cons:

• "Service rubbish. The man serving was an absolute idiot and was not paying attention to our order."
• "Went to the drive through at 12.20 yesterday to get lunch to take to my parents house. The foreign lady could understand barely anything I asked for!"
• "Horrible service. Went to drive through and they said we need to wait for 20 mins as the chicken are not cooked yet."
• "AWFUL at best. All food was cold."
• "The rude young women chewing her finger nails, while taking our order at the drive through, was less than helpful."
• "Terrible customer service. Took ages to be served at the drive thru."
• "Service was great, food was excellent and although the drive through I a bit of a squeeze it's wealth worth the effort."
• "Awful. everytime me and my boyfriend come here they’re so rude."

Cleanliness and Hygiene

Pros:

• "Clean, tidy and even the toilets were clean and tidy too."
• "Seemed very clean and well kept. Has the usual KFC menu chicken based on a secret mix of 11 herbs and spices."
• "Tuesday I had visited the store and it was quite crowded cause of chicken Tuesday offer though the restaurant area was tide and clean."
• "So sick of these bloody delivery drivers swarming the counter with their truck sized bags."

Cons:

• "Food was barely cooked and didn’t taste quite right. There was actual poo up the walls in the toilet too."
• "I am done with KFC now because this is a repeat experience plus never receiving my order."
• "This is one of these KFCs where you have to ask for everything, salt, straws, napkins, etc."
• "Noticed a cleanliness issue. I wouldn't mind if the floor was dirty, but if someone gives me something that I will eat in dirty packing... that's a bit disgusting."
• "Absolutely disgraceful manager. This KFC charged my father in-law who is a 80 year pensioner 4 times for one meal."
• "It always seems a bit dirty in there. Maybe the mopping isn't done properly."
• "Toilets dirty, seating area freezing cold and krushem machine out of order."
• "Very poor service, and unhelpful staff, the food very greasy, chicken was dripping with oil and was cold as was the gravy and chips."