Childwall Abbey Hotel Reviews Summary

Customer Service

Pros:

• "Front of house outstanding customer service highly recommended."
• "A lovely pub visit with the family! Brilliant staff team who were friendly and attentive and received great service."
• "Staff were second to none, specifically Steven who went out of his way to make sure we had everything we needed."
• "Staff were friendly especially when I couldn’t get a taxi, the staff rang rang a taxi for me!"
• "The staff here were lovely and put things right."
• "Staff were amazing and the atmosphere was brilliant!"
• "The staff were very friendly and the room was pleasant."

Cons:

• "Approached a member of staff to check we hadn't been forgotten about and instead of 'I'm sorry for your wait - I'll see what's gone wrong' we got a surly grunt."
• "Service at the bar is slow even when there is no queue you still wait to be served."
• "One poor girl working. No sign of the manager to help the bar person."
• "Service is the same all the time! Awful! Staff not pleasant!"
• "Staff rude waiting to get serviced and they walk past you."
• "Bad customer service - Staff were not pleasant whilst serving."
• "The young bar staff looked miserable."

Food Quality

Pros:

• "Meals very good & really good value."
• "This got recommended from a friend so glad they told us about it fab being dog friendly too staff cant do enough for you food is fabulous."
• "The food was well cooked and tasty."
• "Food is hot tasty and well presented."
• "Food was amazing, bed was amazing, Breakfast was amazing, Breakfast staff was great."
• "The fish and chips etc that my partner and I have eaten here before was excellent."
• "Breakfast was very tasty, not greasy & cooked to perfection."

Cons:

• "The onion soup was like sweet pickle, the main meal was cold."
• "The second desert...Rocky Road Sundae was appalling."
• "Sausage and mash absolutely awful like wallpaperpaste it was grey and breaded mushrooms were over cooked couldn't bite into them."
• "It has to be the worst Sunday roast I have ever been served, anywhere!"
• "Our meals were cold and unseasoned, meat was fatty and generally seemed like it had been plated up a long time ago and not heated up correctly."
• "Food was shocking, service even worse!"
• "The roast beef was so dry it curling up and was like trying to chew my old boots."

Ambiance & Facilities

Pros:

• "Beautiful friendly pub, a rarity these days."
• "The pub atmosphere is so lovely and cosy, and the snug and function room were perfect for our intimate party of 50 guests."
• "For a historic building this hotel has character with old and new together."
• "It's rooms are vast in size and the design is very much pleasing, aesthetically."
• "Beautiful garden setting, included play area for children as well as a lovely relaxing beer garden."
• "Has separate dog area with water and dog treats available behind the bar, picturesque scenery."
• "Beautiful pub/inn with a church across the road and great view."

Cons:

• "Inside it's just a bog standard boozer with bandit machines, TV's on the wall showing sport and groups of shouty people."
• "The outside was an absolute disgrace littered with broken glass and cigarette butts."
• "We had to clean the toilet as there was urine on the seat and hairs, there was also no soap in the shower."
• "Toilet and water noises were very annoying and loud all through the night."
• "Gents Toilets were grubby and had a large pool of water on the floor."
• "The place absolutely stunk of wet dog."
• "The inside is a bit run down, and the staff was a little moody, probably due to the lunch rush, when we visited."

Value for Money

Pros:

• "Lovely food but not cheap for pub food."
• "The price was fantastic... defo stay here again! 10/10"
• "Food was good, reasonably priced and served in a relaxed and friendly manner."
• "Lovely pub, with a great atmosphere. Food and drink reasonably priced and a varied menu."
• "Decent value for money."
• "Lovely place, highly recommended."
• "Rooms are good value for money."

Cons:

• "Lovely place but the food wasn’t the best."
• "Food was a pretty average."
• "Food was very average but, not expensive."
• "Drinks were so over priced couldn't believe paid £6.20 for a vodka & slimline tonic."
• "Disappointing meal not worth the money eg classic burger overcooked and dry nothing like menu picture."
• "Food also poor."
• "Very disappointed with meal gammon was burnt and fish very dry."