German Autocentre Reviews Summary

Customer Service

Pros:

• "I wouldn't hesitate to recommend this company to my family and friends."
• "The staff are always most welcoming."
• "Very well informed and courteous staff."
• "The staff was friendly and informed us of what was due and the costs."
• "The customer service is ☆☆☆☆☆."
• "The front of house service was friendly and welcoming."
• "The reception staff were welcoming, knowledgeable and so helpful."

Cons:

• "I had to follow up multiple times by email and phone over a period of months before the V5 was processed."
• "They couldn't quite diagnose a peculiar sound coming from one of the wheels."
• "The way they speak to people is disgusting, knowing they have you over a barrel."
• "Found out later I was charged for a cabin filter that was not replaced."
• "Never ever again for me and would really advise that they focus on customer service."
• "I am currently in the process of taking this to a small court and writing a complaint to trading standards."
• "It was a 30-minute conversation where Jennifer refused to take any liability."

Booking and Convenience

Pros:

• "Easy to book online or by phone."
• "Very easy booking online & competitive pricing."
• "Quick and friendly check in, courtesy car available even though I only booked 5 days prior."
• "Booked our X1 in for a major service. Dealt with very efficiently and courtesy car ready on arrival."
• "Easy to book, friendly staff, lent me a courtesy car and completed the service and MOT by around 1pm."
• "Booking process is excellent and my full service and MOT were completed with their usual professionalism."
• "Open before i start work & is still open after work which is a rarity but great to know."

Cons:

• "I originally booked for the morning so they expected us then, however I had changed the time but they hadn’t been informed."
• "Also they forgot to fill my service book, when I’ve left the service book on the seat for their completion."
• "I never received a video link/print out to go over the health check as they do at the main dealers."
• "Mixed view. Had to chase for them to collect my car, bill was initially wrong."
• "A courtesy car would have been nice as I was denied one on all 3 of my visits."
• "Booked my car in for routine service today 14th May 2022. Dropped it off with them at 9.15 am. Asked how long it would be and I was informed about 2 hours as they were not busy today. Went back 3 hours later to collect it. Still had not started the service."
• "After quoting us for the work, the garage had our vehicle for 2 (separate) days before telling us they didn't have the right tool for the job."

Quality of Service

Pros:

• "Absolutely fantastic again, if you’ve got a German car take it to German Autocentre they’re thorough efficient service is second to none."
• "Fixed what KwikFit couldn't."
• "Much cheaper than a dealership quote for major servicing and a brake pad + disk replacement, with no decrease in knowledge or quality parts."
• "Simple MOT but fitted us in quickly, friendly team on hand, even the one issue we had was sorted the same day for a reasonable price."
• "Had a full service, MOT and air con regas plus courtesy car all for a very reasonable price."
• "Had my Mercedes c63AMG in for a service, a lot cheaper than main dealer and outstanding service from start to finish."
• "Carried out service to Mercedes-Benz specification and using Mercedes-Benz recommended parts and oils at over 30% less than the price quoted by Mercedes-Benz main dealer."

Cons:

• "Messed my service up last year, oil leaking from my car ruined my driveway."
• "Had a turbo reconditioned for what I found out later was an unreasonable price and it failed within a year."
• "Some expensive sunglasses missing from my car after as they were accidentally left in."
• "Was told car didn't need to be driven and came back with tank empty and had a fair few extra miles on."
• "DO NOT USE THEY RIP YOU OFF! Sold us a Jaguar that developed a fault within 6 months and garage who looked at it said these faults would have been known, Over 3k to repair dodgy engine."
• "Needed some work doing on my Mercedes C class, which I think will be expensive, contacted German auto centre by email providing details of the fault. I was quite prepared to give it a try never even had courtesy to respond."
• "Fixed and mot’d for less than 1/10th of the price estimated by German auto centre."