Virgin Active Reviews Summary

Staff and Service

Pros:

• "Also some of the staff are actually good."
• "I love this gym. I have used club V for my 2 children and found the staff so uplifting & friendly."
• "The service at the front desk is always friendly and efficient."
• "The staff at reception is very friendly and helpful, particularly Mo and Caitlyn, same as all the PTs."
• "The staff are always really friendly."
• "The staff are always friendly and helpful."
• "The staff members have always lovely and helpful."

Cons:

• "BE CAREFUL WHEN U FREEZE SOME MONTHS, THEY STILL MAKE U PAY FOR IT EVEN IF U SIGNED UR ABROAD SOME TIME! HONESTY? 0"
• "Appalling service. Rude staff on reception left me stressed and angry which is actually the opposite of why attend a spa!"
• "The people are so incompetent."
• "The Virgin app keeps requesting feedback which is pointless because the staff don't ever respond."
• "Staff can be rude and don't care."
• "Very bad customer service. Rude and racist staff."
• "Zero customer service and frustrating experience trying to sign up."

Cleanliness and Maintenance

Pros:

• "Gym has loads of different well kept equipment and spaces to use."
• "It’s clean. Plenty of towels available. There is always tissue and sanitiser to wipe down equipment... and people actually use it."
• "The showers are big and well maintained."
• "Great gym space, cycle studio, reformer room and swimming pool with sauna and steam is great!"
• "The showers are big and well maintained."
• "The early stages of the re-furb look fab."
• "The facilities are generally quite good and despite going at peak hours, I generally don’t have trouble accessing equipment I want."

Cons:

• "Old, dirty and impossible to get into classes these days."
• "The ladies changing rooms are very dirty and there is always an awful smell in the toilets and shower rooms."
• "Facilities should be fixed quicker than they do."
• "Has become very dirty, women shaving legs in steam rooms, people spitting and pissing in sauna and steam rooms, filthy shower areas, steam rooms stink as if never washed, toilets in mens changing rooms FILTHY- really gone down hill."
• "The swimming pool is small and packed with kids."
• "The equipments are old and never replaced."
• "The gym is okay but could be a lot better as most things are almost ancient."

Value and Pricing

Pros:

• "Not sure why all the reviews are so bad.. this is a decent gym!"
• "Great Gym with lots of good equipment and classes."
• "The gym is clean. Very well equipped in fact probably the most well equipped gym I’ve ever joined."
• "The gym floor is large with a range of equipment, and swimming pool is a decent size with a jacuzzi, sauna and steam room - the steam room is excellent."
• "It has great facilities and lots of equipment, differentiation of working out areas, top reformer Pilates studio, spinning and so many classes to choose from."
• "This is by far the most spacious and the best equipped."
• "It was recently updated - equipment is new and there seems to be plenty of it."

Cons:

• "Simple poor value for money."
• "They charge like a 5 star gym and the deliver way less."
• "This is 3.5 times more than local Swiss Cottage members are paying, which is incredibly unfair."
• "Cricklewood members are offered for a discount membership fee since the location is closed but original Swiss Cottage members are still paying for the same amount."
• "You can get the same quality classes/equipment for much cheaper at Pure Gym."
• "Membership comes at premium prices."
• "Hi, overall decent gym but way too overpriced!"