Bannatyne Health Club & Spa Reviews Summary

Staff and Service

Pros:

• "Staff were really friendly and helpful."
• "When we arrived, we were greeted with a smile & 2 lovely, friendly staff members introduced us to the facility."
• "We were warmly greeted by a lovely receptionist who checked us in and explained the day."
• "Service was great from the moment we walked into the club!"
• "All the staff I spoke to where friendly."
• "The team are always welcoming, friendly & professional."
• "From the get go the staff were very polite and helpful."

Cons:

• "This place is terrible and not worth the pricey membership fee, I have left as I am so unhappy with the service."
• "Not the most hospitable, not a proper ‘spa’ experience, and not prepared for pregnant women."
• "No communications whatsoever from management to update club members."
• "The people from the stuff and the managers of the spa are very unprofessional!"
• "Have really tried to stay positive since takeover, but staff are unhelpful & unknowledgeable & dont understand the basics of customer service."
• "The staff never have any idea what is going on and are not helpful at all."
• "Really shocking customer service."

Facilities and Cleanliness

Pros:

• "Facilities we’re basic but clean."
• "The pool area / jacuzzi / steam and sauna are actually really nice."
• "The changing rooms was clean, easy to use and help was around the corner."
• "The facilities are nice & clean plus there are clear, easy to follow covid-19 precautions."
• "The spa facilities which were all clean and well maintained."
• "Everywhere was kept clean and tidy."
• "The facilities are spacious and clean."

Cons:

• "Was a lovely day only down side is it was a bit run down and dirty by the pool with food and sauna was broken so put of uses."
• "Its been going downhill for months now - there’s constantly something broken in every single room."
• "The swimming pool is full of holes at the bottom."
• "The few loungers that were nearby were filthy and/or broken."
• "The steam room smelt like someone had been very poorly in an unkempt public toilet."
• "It’s never cleaned properly and there’s filth in the showers and the pool area."
• "The sauna/steam room area is run down and dirty as is the changing room."

Treatments and Spa Experience

Pros:

• "The facial was one of the best shes experienced."
• "Treatments were superb."
• "We had AMAZING massages and deep cleansing facials done by Jodie and Georgia."
• "I had such a lovely facial a few weeks ago, and left feeling ridiculously relaxed."
• "We both booked in for a back, neck and scalp massage and can honestly say it was the best massage both of us have ever had."
• "My body scrub massage was exceptional with Rachel."
• "Our treatments were fantastic. We left feeling super relaxed."