The Gym Group London Ilford Romford Road Reviews Summary

Equipment and Facilities

Pros:

• "Really great gym, massive range of quality machines and dumbbells going all the way up to 50kg."
• "The gym's layout across two floors is indeed an advantage, providing a wide range of workout spaces."
• "Great gym with a lot of machine and free weights, lots of space and it is not cramped like the East Ham version."
• "For Cardio spinner bikes with projector virtual trainer."
• "The equipment Is very clean and safe to use."
• "The equipment and gym are always very clean."
• "The gym is clean, spacious, fully equipped and just has a great atmosphere."

Cons:

• "Lacks ventilation. Unorganised 1st floor. Looks like everything is crammed in randomly."
• "No weight bar on seated press(unable to change weights), broken hip abduction machine."
• "Multiple racks are wonky which can cause injury and the deadlift platforms have been dented in."
• "Missing pins on machines which renders them unusable."
• "Appalling state of equipment. Seat of bicycle came off."
• "Most of the cardio machine are either broken or rarely used."
• "Both the dumbbells and weight plates are not in order making it difficult for you to pick your choice of weight."

Hygiene and Maintenance

Pros:

• "Gym toilets and shower kept clean."
• "The cleaner Wayne also always makes sure the building is spotless."
• "Appreciate that machines are cleaned on a regular basis."

Cons:

• "Their’s kids boxing in the men’s locker room every time and leaving blood all over the place which needs to be stopped."
• "Santitation is a disgrace. Very few members have gym etiquette."
• "Always smells, always messy."
• "Changing room has a sign not to poop in shower. That tops it!! Hygiene is worrying."
• "Toilets are disgusting to say the least."
• "Gym is VERY messy most of the time. Weights left everywhere."
• "Lockers occupied, many unattended items in changing room."

Staff and Customer Service

Pros:

• "I would highly recommend this gym since everyone there is kind and nice, it's maintained tidy and orderly."
• "PT Josh from the Gym Group Ilford has been a crucial part of my fitness journey and helping me achieve my body goals."
• "The staff are great, helpful and professional."
• "Joshua Natalia Carly sweety and Ray are the best staff !!!"
• "Manager and the staff is very friendly."
• "The staff are so friendly and polite."
• "Staff friendly & professional."

Cons:

• "Barely ever see staff help putting the weights back."
• "They did cancel my membership but charged me £19.99 for next month also denied to refund my money."
• "VERY bad customer service, immature employees."
• "Very poor customer service, no answer on the phone, and gym closed for two days without telling to the users."
• "Nobody shows you how to use the equipment and the staff aren’t very welcoming either."
• "Staff is useless - not monitoring machine condition, not monitoring dumbells if they are on the stands or just spread over the entire gym."
• "Gym management has no customer service skills, they don't care, rude."

Value and Accessibility

Pros:

• "Overall good gym for the price would recommend hence 5 stars."
• "This place will rally give u a workout no doubt about it from only 20 pounds a month it is very affordable and cheap."
• "The good things: lots of free parking, 24 hr access."
• "Crucially, there is a private car park."
• "Onsite parking is available with 24/7 CCTV for piece of mind."
• "Membership is cheap and there is no fixed contract term, just a rolling monthly fee."
• "Great price."

Cons:

• "No sauna no swimming pool nothing special at all."
• "Poor entrance to the gym - you could be queueing in traffic for 40 minutes."
• "Really disappointed as the gym has reopened with reduced hours."
• "The gym often looks like a ghetto."
• "It's cheap but not very cheerful, unless you happen to have all the time in the world to visit at silly hours of the morning, it's way too busy during the day and forget it Early evening!"
• "Admin fees of £5 for making minor changes to the membership is unreasonable as it's automated on the website or app."
• "They charged me 29.99 which was obviously a mistake when I approached them they refused to refund me."

Community and Atmosphere

Pros:

• "It's a great place not just for working out but also meeting interesting people."
• "Great vibes love the machines they have."
• "Easy going gym goers, good crowd."
• "Those that frequent the place are friendly enough. Sharing weight machines is rarely a problem."
• "Where do I even start, One of the best comforting gyms I've been to."
• "The gym was clean, very friendly staff members and there is also free parking."
• "Been doing 1 to 1 boxing session with him for the past few weeks."

Cons:

• "Hello, the club is really disorganized, the management is poor."
• "It appears that the management is not addressing the concern seriously."
• "Very crowded at peak times."
• "I booked classes, trainer didn't turn up."
• "Unethical is the only word I can use to describe this company."
• "For three months, the devices are broken and unusable. We reported to the club manager several times, but still after three months, they only promise lies."
• "Crowded when it's peak time. Weights are everywhere- Trip hazard."