Address: 35 Strand St, Liverpool, L1 8LT, United Kingdom
Phone: +441132384200
Rating: 3.9
based on 258 reviews.
Location
Pros:
"Handy for the centre of Liverpool, a little expensive, but parking in Liverpool seems to be ridiculously expensive almost everywhere."
"Given the location the prices are perfectly reasonable. The facilities are exceptionally clean."
"For those who do not know Liverpool and want convenience it is a very good location."
"Best car park in Liverpool. Easy to find because it is accessed via the Strand."
"Used this carpark on our trip to Liverpool. Excellent central carpark for shopping/Albert Docks area."
"Perfectly located for a day out in Liverpool."
"Great underground carpark right in the heart of Liverpool City Centre."
Cons:
"I will never step foot in Liverpool again, totally ruined a wonderful day."
"Entrances are in the middle of the dual carriageway so stay in the inside lane or you'll miss it."
"Big car park, but followed sat nav and ended up turning into resident parking which is a locked garage door."
"Convenient for shops but the entrance is easily missed."
"Awkward to spot the first time you go, and poorly signposted inside to get out!"
"A bit pricey, and cant work out why the two separate car parks are called the same, Q, so if you are from out of town and need directions be aware you could be going up and down in the wrong one for awhile."
"The only thing that let's it down is huge pothole when you enter from the strand."
Parking Experience
Pros:
"It's a great carpark with lots of space and generous spaces."
"Large spaces and easy access to shopping. The app makes it easy to book and no messing around with tickets and payment."
"Always park at QPark as feel safe and car secure."
"Clean & Convenient Location."
"Lovely clean bright car park. Plenty of spaces."
"Clean secure and roomy parking. No tight parking spots. Well lighted and bright."
"Very convenient placement, spacious, clean and secure."
Cons:
"Absolutely horrendous to find your way out! The signs are all over the place and sending you round in circles!"
"Didn't see a single Q-Park staff member anywhere."
"Very bad signage to find the exit."
"Really bad on road markings and the exit sign is absolutely non-sense."
"However it's very expensive to park here and almost impossible to find your way out."
"It is a horrible car park for getting out, the signs are not clear and at times there are no signs at all."
"Nightmare to get out of the car park !! Signs are non existent, Drive round and round."
Customer Service
Pros:
"Big thanks to Terry at Liverpool one, for the safe return of a lost passport."
"Danielle on level 3 office came to my rescue. She was so friendly & helpful & guided me through how to exit the carpark."
"Friendly informative staff."
"Massive thank you to one of the attendants Michael, who was extremely helpful when I ‘lost’ my car a couple of months back."
"Thank you to Danielle who helped me when I had an issue with my car. Excellent customer service..!"
"Huge Thanks to Steve R at the Liverpool ONE car park who was a massive help to us this morning when leaving after a long stay."
"Very grateful to Mike today for helping sort my car out, (flat battery) me and my boys were only going for tea."
Cons:
"Pressed the 'help' button twice... nothing! No one answered, no one around to ask for help."
"I called the number listed on the exit gate, and a lady told me to press the assistance button and put the phone down, without waiting for me to explain that I did this already."
"The rude agent spoke over us every time we asked a question, spoke so quietly it was difficult to hear it over the engines of other cars."
"After having me wait over 30 minutes for their help retrieving my card from the machine the female attendant asked to my girlfriend ‘girl, seriously what’s his problem?’"
"I have requested a refund but not holding out any hope as had to chat to a robot on their website."
"Avoid this car park because 1, it's a rip off and 2, they will make you pay an extortionate fee for 'camera issues' and they will refuse to let you leave."
"After parking in a space, we stepped out of the car into what I believe to be a puddle of human piss."
Cost
Pros:
"Well lit and reasonably priced."
"Booked a space and paid in advance and will definitely do that again next time as it was so easy."
"Great place to park if your driving over to Liverpool reasonably priced clean and safe car park."
"Convenient & safe car park, is pricy but that's what you get for parking in city centre."
"Easy to get to. Plenty of car parking spaces. Clean, light and felt safe."
"Quite a good place to park, prices are reasonable considering how close to the stores you are."
"This car park is in a great location."
Cons:
"Handy for the centre of Liverpool, a little expensive, but parking in Liverpool seems to be ridiculously expensive almost everywhere."
"Ridiculously expensive!!! Not at all sufficiently ventilated."
"Just paid £11.80 for just over 4 hours of parking. That's pretty ridiculous."
"However it's very expensive to park here and almost impossible to find your way out."
"Absolutely shocking prices. I parked here for convenience when I went to the cinema and the parking cost more than the actual cinema."
"It was a bit pricey at £18.50 for 5 hours and also found that the signage for the exit was tricky to find."