Shiraz BBQ Reviews Summary

Customer Service

Pros:

• "Service was friendly during ordering."
• "Service is fast and efficient."
• "The service was excellent by Amir and staff."
• "The staff were super friendly and the service was brilliant."
• "Service was great. Extremely friendly staff."
• "Staff are very welcoming and friendly!"
• "Excellent customer service by Amir and Kelly!!"

Cons:

• "The lack of customer service was insulting."
• "Knocked a star off because we booked for 8pm but were waiting to be seated until 8:30pm, could do with better organisation."
• "Pretty dim and rude waiting staff, particularly the one who took our card payment."
• "Whilst the food itself was nice. The customer service was a let down due to their reaction when I found a hair on my food."
• "When we arrived, the waitress was not discreet in her notifying to us tables were not available, she made her points by raising her voice, shouting at us, making every customer stare."
• "Very rude, impolite and loud."
• "However, the waitress's attitude to this left much too be desired, naive or disinterested, I'm not sure."

Food Quality

Pros:

• "This is a place you could easily walk past as the outside belies what you get on the inside. Always guaranteed a warm welcome and great food."
• "Thank-you Shiraz BBQ for the fantastic food and service."
• "Tastyyyyyyyyyyyyy....first of all the food was delicious...my daughter is vegetarian and she was really happy with her choice."
• "Absolutely amazing food at amazing prices couldn't finish it all but they provide a box for you to take home."
• "Great food and great value of money."
• "Soon we were tucking in to our delicious starters followed by a very good barbecued chicken with all the trimmings."
• "Definitely a hidden gem. Small little restaurant with amazing Turkish food."

Cons:

• "Meat taste was as if it is very old and has been in the fridge for a long time."
• "The hygiene and hygiene of the staff was not good at all and they were constantly sweating."
• "The kebab smelled bad and tasted very bad, the salad was not fresh at all and hair was found in it."
• "A bad and bitter experience in my life when I ordered an English breakfast in this restaurant, all the sausages were burnt."
• "The house wine was not so good."
• "The food looks good but tastes very bad."
• "The food smelled bad and the kitchen environment was very dirty."

Value for Money

Pros:

• "This is really a bargain place to eat. The quality of the food is terrific, staff are brilliant, prices are reasonable."
• "All round excellent value across the whole menu."
• "Great value for money, would love to come back."
• "A bottle of house rosè for under a tenner gave us a final bill of £40 for two."
• "It feels very cosy and the prices are more than reasonable!"
• "Very very good value. The night we went by 8pm it was full so consider booking."
• "Incredible value for money and very speedy service."

Cons:

• "This was a whopping £45 we asked had it be taken over she said it was under new management."
• "Have noticed how much the cost has gone up £5 increase on the meal we usually order and £1.75 increase on a glass of coke."
• "Which was also more expensive than other Iranian restaurants in different cities."
• "Kebab was £15 for just 4 chops of meat, some rice and salad (mostly lettuce) and a small piece of bread."
• "Despite I have raised the concern to the staff they didn't offer anything to fix this issue and charged a full price."
• "One of our party had to wait a while for their food whilst we had ours!"
• "Food was terrible. Tiny portions of meat. Basmati rice which didn't go with the meal."

Ambience

Pros:

• "The atmosphere is phenomenal and relaxing."
• "Great place with lovely surroundings; the lights in the tree above you are so cool!"
• "The atmosphere was vibrant, the restaurant was busy both nights but the staff were relaxed & friendly."
• "The atmosphere is always so chilled."
• "The food is amazing and I love how the place is lit with red lights."
• "The restaurant was cozy, the decor was different but lovely."
• "We loved the decor and how warm and welcoming the place felt."

Cons:

• "Extremely noisy restaurant."
• "Music was a radio playing. All staff was out the back on their phones."
• "They definitely need to make the front door more obvious, as we all, along with quite a few other customers, went either side of the door to adjacent buildings before we found the door!"
• "Tip: if it's cold don't sit in the window where the doors come together when closed. There is such a draft."
• "Service was slow and no one came to our table, I had to seek for waitress help ALL TIME, although restaurant was not too crowded."