Nando's Nottingham - Giltbrook Reviews Summary

Staff Service

Pros:

• "The staff were friendly and the food was prompt."
• "The staff were really helpful, and genuinely friendly."
• "the staff was very pleasant and the waiting time wasn't for very long"
• "the staff member Ceri was fantastic and couldn't stop smiling very helpful with us when we placed our order"
• "Staff were friendly and efficient."
• "Lovely staff, even though it was busy we got a text to say when our table was ready which I thought was good."
• "The staff are pleasant and there is plenty of parking space"

Cons:

• "Customer service not great"
• "The manager was rude, no empathy, compassion just plain rudeness."
• "the manager who sorted the issue was quite rude"
• "however the person who served us was very rude."
• "Worst nandos I have ever been to, they couldn't cope with the number of customers."
• "rude, obnoxious and takes pleasure in communicating bad news customers can't argue with."
• "Staff were also quite rude, dismissive and weren't apologetic at all."

Food Quality

Pros:

• "Decent food, busy restaurant but still pretty clean and tidy even though it was late on on a Saturday night."
• "Fantastic food, best chocolate cake and gelato!"
• "the food was one of the best I'd ever had at a Nando's restaurant it was delicious loads of flavouring and tasty, very generous portions"
• "Food cooked to absolute perfection."
• "Food was delicious and hot."
• "The chicken is always great and the food is served very quickly and efficiently."
• "Chicken cooked to perfection with crispy skin."

Cons:

• "I thought the chicken was grilled but it taste fried."
• "Nice food but the sharing platter was a laughable amount of chicken."
• "It was very busy that day, and we had to wait for a table, our food took ages to arrive and was very dry."
• "the plant based burgers were overcooked and bread was hard, my son's chicken burger was cold."
• "Corn on the cob was burnt and hairy, mash cold and disgusting."
• "Food okay lack a bit of care in there food,was dry like they had been cooking the chicken all day chip where cold must of been sitting there for ages and rice was hard like it had been warmed up over and over again"
• "OMG worst Nando's ever!!!! I thought I had it bad in one of the Leicester one... but oh boy I was wrong! This place serve the worst chicken!!!"

Value for Money

Pros:

• "Also has free parking and take out options"
• "You got 20% discount if you present your NHS Staff ID."
• "Two bottomless drinks a whole chicken platter, £27. I think good value."
• "Really nice food and reasonable price"

Cons:

• "Its getting way too expensive now for a lunch meal....I mean £16.75 for burger and 2 sides is too much."
• "A little pricey but soooo good their food is amazing."
• "Firstly, way overpriced and portions are tiny."
• "Small portions of food and incomplete dishes not worthing the money."

Facilities & Cleanliness

Pros:

• "Always very busy but always clean and tidy."
• "Restaurant was clean and very comfortable."
• "Great trip to Nandos during covid. They have measures in place to make you feel safe during your dining experience."

Cons:

• "However the cuterly wasn't cleaned very well nor were the tables/seating."
• "Just struggled as there was no facilities for men to change a baby"
• "firdt and last time to this nandos.place is quite dirty."
• "The cherry on the top was the public sink in the middle of the dining area."
• "The spoons were not clean and I wondered why."

Ordering Experience

Pros:

• "Excellent service, food ordering is easy from the table using Nandos app."
• "Ordering on the app is so much easier then going up to the tills and the food was lovely."

Cons:

• "The Q scan app didn't work and we had to wait for quite some time to get someone's attention to help."
• "expected to use app to order food and had no reception for Internet and wasn't told we could order at the Bar"
• "i had a deep craving for Nando's last week. so i went on the website and it said cant order from website."
• "Just called for click and collect as the app states not available!"
• "Not sure why you are forced to create a Nandos account to use the (mandatory) mobile phone based ordering system."

Atmosphere & Comfort

Pros:

• "Really good atmosphere. My husband and I came here on a Sunday morning and it was really nice!"
• "Always love a Nandos before a shopping spree (IKEA of course)."
• "Really enjoyed our meal out, felt very relaxed and will most definitely be returning."

Cons:

• "It was a bit noisy with loads of kids running round."
• "we were asked to wait for 25 minutes to get a table, which is usual in most of branches according to our experience, but the unusual bit was that we were asked to queue or wait outside of store, on a windy day."
• "A couple sitting next to us was arguing which did make us feel uncomfortable."
• "I felt this place lacked atmosphere."