The Grand Theatre & Opera House Leeds Reviews Summary

Staff and Service

Pros:

• "The staff are lovely and helpful and really go out of their way to assist."
• "All staff exhibited a level of professionalism and friendliness that enhanced the overall experience."
• "Staff very helpful when finding seats."
• "Absolutely amazing staff and customer service."
• "The staff made you feel comfortable and at ease with chatty banter."
• "Staff were polite, helpful and well organised."
• "The staff are always welcoming and friendly."

Cons:

• "One older lady with blonde hair who was quite short, seemed quite irritated when I asked her if our seats could be accessed from down a corridor that was free of people."
• "Very disappointed sat near the sound desk. The sound engineers were extremely noisy throughout the whole performance."
• "Slightly disappointed by the staff asking people to wait outside for taxi's and lifts while there was a blizzard outside."
• "The staff could be friendlier and the seats a better standard... I've back issues and to sit in those sits for as long as I had to caused me real problems..."
• "Great venue but poor bar staff, as the till at my end of the bar was not working."
• "Unfortunately, I wasn't blown away with the performance, which was disappointing as I had heard such positive reviews."
• "The whole performance was very amateurish."

Building and Facilities

Pros:

• "Such a beautiful, historic theatre - I cannot recommend it more highly!"
• "It is also impossible not to be captivated by the sheer beauty of the venue itself."
• "Incredible experience watching The Band Musical away from the performance Leeds Grand is an incredibly impressive building that’s clearly had an outstanding upkeep."
• "The Grand Theatre is a lovely traditional theatre."
• "An impressive theatre with exquisite detailed decor."
• "This theatre is amazing. Beautiful representation of our Victorian history."
• "A beautiful and historic theatre in Central Leeds, in close proximity to local amenities, eateries and vibrant places to have a drink."

Cons:

• "If you struggle with small spaces don’t go!"
• "It's an old building, and although really well maintained you need to be prepared for no air con etc so can get warm and very small seats."
• "Facilities a little dated but it is a listed building so probably limited as to what they can do."
• "The only bad thing is the pricing could do with lowering and the £3 charge they put on for each ticket although people only do one one transaction is a rip off and needs changing."
• "The toilets are the oldest iv ever seen. And the stench of urine is overpowering."
• "Unfortunately disappointed with the ladies WC area, not clean at all."
• "The toilet facilities are inadequate for purpose in full theatre, so it's best to 'go' before you arrive."

Seating and Comfort

Pros:

• "Pros the seats give you a good view of the show and sound quality is also great."
• "The seats are very comfortable, there's plenty of legroom too."
• "Every seat we've ever bought has had a fab, uninterrupted view."
• "The seats were comfy, the view was perfect and the acoustics were spot on."
• "Most seats have a good view and it is reasonable prices."
• "Even on the top tiers you get a good view of the stage."
• "No matter where you sit, you've always got a fab view."

Cons:

• "Cons the seats are not the most comfortable and drink prices are high."
• "The only negative for me were the seats. They're just too small and too close together."
• "It seems outrageous that the seats in the AA range are offered at the same price as the other lowest cost tickets - you can't see anything!!"
• "The seats are small and creaky and most have absolutely no leg room if you're slightly taller than average."
• "The seats themselves were not very comfy for me (I'm 5ft 6inch tall) and it is as if they were made for smaller people."
• "Seats were too small for chubby people."
• "Do not purchase restricted view tickets. These are zero view seats."

Shows and Performances

Pros:

• "Saw Chicago here and the production was amazing."
• "Went to see the Nutcracker with my granddaughter the production was amazing the highlight of our Christmas outing."
• "Wonderful show."
• "One of the best shows we have seen ever. Joseph and his amazing technicolour dreamcoat, fantastic cast, brilliant production."
• "The show was fabulous with great voices from all the singers and great acting from all the characters in it."
• "The live orchestra, underpinning the entire production, elevated the performance to new heights."
• "The production not only showcased incredible talent but also demonstrated the venue's commitment to delivering top-notch entertainment."

Cons:

• "Sadly blighted by the poor behaviour of some audience members."
• "Unfortunately near the end three ladies sitting near the front row on the balcony decided to stand up and dance which really spoilt the views of all the other rows behind."
• "However, when will production crews learn that being blinded by the lighting is an affect used in concentration camps not best used in holding an audience captive to a scene they are supposed to be focusing on."
• "My friend was also annoyed when someone's phone went off during a song."
• "Only criticism is that there was something amiss with the acoustics. Much of the dialogue was inaudible and often drowned out by the orchestra."
• "Unfortunately the only seats available were right at the back, just in front of the sound/lighting desk. The guys on the desk were talking throughout the show."
• "The whole performance was very amateurish."