"All round a great experience, I'd give this place ten stars if I could!!"
"The show was totally brilliant."
"A fantastic experience. Front row seats at Al Murray got a bit wet but the jokes kept flowing throughout the show."
"A great asset for Cheltenham."
Cons:
"Still waiting on a response regarding Priscilla Queen of the desert 23/5 have messaged numerous times to find out how they are dealing with refunds,to date no contact from the theatre."
"We were unable to travel due to heavy snowfall. No exchanges or refunds have been offered."
"Sadly wasn't very impressed with the play Caroline's Kitchen, but that is the joy of live theatre, I'm never very sure what to expect."
"Although we love this theatre our last experience at The Railway Children was totally ruined by children behind us unwrapping sweets the whole time."
"They stole 80 pounds of our money (and we are a military family who can't afford to be cheated) by FALSE advertising the show."
"The Girl on a Train is hands down one of the worst things I have ever had to sit through for 2hrs."
"We were disappointed with this year's pantomime..left us all feeling that the Cheltenham panto is now just a tweedy show."
Customer Service
Pros:
"Staff are very helpful and there's plenty of snacks, drinks and merchandise on offer."
"We are so impressed with this customer service."
"The staff are friendly and the facilities are modern and clean."
"The staff are helpful and the atmosphere is great."
"Staff are friendly, polite and professional."
"The ushering and catering staff were friendly and helpful also."
"Staff are always friendly and helpful."
Cons:
"Great show which was only spoiled by a member of the theatre staff walking up and down the aisle scanning the audience for people secretly filming the event."
"At the end of the show it was very disappointing, we are in a pandemic & it was a free for all on leaving. People pushing to get out. Staff just totally not interested in people's welfare."
"Whilst I have no complaints about the theatre and its shows I was disappointed by the way I was dealt with by 'the Manager' of the Cafe Bar recently."
"Only one problem know disabled parking outside of the area, even if it is in the big carpark you still have to walk away."
Facilities & Accessibility
Pros:
"Direct access to theatre from the car park. The auditorium was good quality."
"There is a handy carpark with an entrance straight into the theatre."
"Easy and convenient parking next door at the Regent Arcade car park with direct access."
"Parking at an evening rate in the Regent Street car park gives direct access to the theatre."
"Very handy to be able to park in the same building and walk right into the theatre."
"Excellent parking next door in regent arcade."
"Great location in Cheltenham with handy parking facilities above, that provides direct access to the theatre."
Cons:
"The new brochure has arrived but it is impossible to work out what the ticket prices are!"
"The seats are torture devices up in the top level Stalls."
"The seats are way too small and uncomfortable, no leg room at all, people were crammed in and on a warm evening it seemed a good idea to put the heating on high!?!??? It was far too hot and uncomfortable."
"Toilets cramped so long cue."
"Poor seating ....if you are over the age of 6-7 don't bother with the balcony seating as leg room is not included in the ticket prices."
"Not enough space for drinks / circulation before and interval and the bathrooms are ridiculously small and badly designed."
"Two payment machines for a 450 place carpark is ridiculous too, especially as we couldn't find one of them!"
Value for Money
Pros:
"Parking available in Regent arcade which was £2.50 for the evening (after 6pm)."
"Drinks are cheap."
"Free parking around the area and it's a busy, lively area so nearby restaurants, pubs etc."
"You can park in the regency multi story for £2.50, which is pretty good considering the revised one way system is a bit funky now and makes it tricky to park in a rush in the streets!"
Cons:
"Only thing I wasn't happy with was the price of the snacks, my jaw nearly hit the floor when we asked for 4 bags of sweets."
"The drink prices are overly-inflated."
"£3 for a small tub of ice-cream was a bit steep but you have to expect to pay through the nose at any entertainment venue I suppose."
"I'm giving the place 4-stars as the drink prices are overly-inflated and they should look to impose a required dress-code."