Laser Quest & VR Centre Bromley Reviews Summary

Booking Process

Pros:

• "I think it's worth mentioning that I found it much easier to book over the phone rather than online."
• "Really accommodating staff and easy to book."
• "The whole booking process was smooth and the staff explained everything in a very professional way."

Cons:

• "But when it was time for food there was only pizza & staff didn’t know anything about my emails."
• "There always seemed to be confusion about what we booked and had paid for."
• "I’m trying to call everyday for last 2 weeks the Bromley centre but no one is answering the phone."

Staff and Service

Pros:

• "Staff on the day were A+!"
• "The staff were incredible, ensuring everyone was safe and knew all the rules."
• "The staff were great and knowledgable helping to set it all up."
• "Staff are friendly, engaging, and go the extra mile."
• "The staff are welcoming, friendly and supportive, they dealt with the whole day and I was so impressed with the way the whole party was handled."
• "Fun and enthusiastic staff who are very polite and welcoming, who provide a great customer service."
• "The staff were professional and the member of staff at the VR was especially patience and such a Gem."

Cons:

• "Staff is not trained and not professionals, they just don't care what is going on."
• "Unfortunately none of the staff wanted to serve us."
• "Some of the staff could have been more friendly considering they're meant to be catering to children."
• "Awful customer service and the whole place was chaos."
• "The staff were just standing there, it wasn’t like it was so busy and they couldn’t do anything at the time they just didn’t care enough to provide service."
• "The party leader was very angry and yelled at us whatever we did."
• "Lost a star for the customer service and the tone often used by the male CSA."

Facilities and Cleanliness

Pros:

• "The venue was clean (albeit smaller than other indoor laser facilities)."
• "Everything was clean and good."
• "The place is newly refurbished, very clean and well organised."
• "The games and facilities are always clean."

Cons:

• "Time to have a refurb please. And a deep clean as I'm sure this has not been done since the day it's opened."
• "The smell mould & damp, 1 in our groups allergies were was giving him real problems."
• "Our cake was melted by the time we had to cut it, very disappointing."
• "A few things that could improve would be cleaning up the entrance outside and there was some bad smells in the prep to the arena room."

Value for Money

Pros:

• "Great value for the money."
• "Game price I thought was good value for money at £6 for half an hour."
• "The birthday package was brilliant! 2 laser tags and a 2min VR experience for everyone and delicious pizza."
• "The party was well organised and good value for money too."
• "It was all well organised and I think good value for money."
• "The food was fresh and tasty and well worth the money."

Cons:

• "Very bad... Pure greed. They want to just rip people off and get as much money as they can."
• "A private booking is up to 30 people. We only took 10. Same price. We were not given any additional pizza or vouchers for the VR machines despite only having 1/3 of the full capacity and paying the same price. That felt like a rip-off."
• "£2.50p for a tiny coffee, and if you are a parent waiting for ur kids at a party despite having wifi called laser quest, staff refuse to give you the password."

Experience and Entertainment

Pros:

• "The game area is a perfect size and the adults in the party were able to get involved and had a blast too!"
• "The laser tag was fun and the VR experience was a whole new adventure."
• "Literally the best experience of my entire life!"
• "My son had his 9th birthday celebration with 20 of his friends here. They all had a fantastic time."
• "Always great fun."
• "Had a complete blast!"
• "We also really enjoyed the VR experience and the 5D cinema was brilliant too!"