Jewellery Repair Centre Reviews Summary

Repair Quality and Craftsmanship

Pros:

• "Watch repairs, straps and jewellery repair all completed to a high standard."
• "An hour and a bit later and it now looks like a brand new ring."
• "I was impressed by the excellent craftsmanship and customer service received from Brian and the team."
• "Brian and his team are excellent and restored some beloved jewellery of mine."
• "The hours of work spent by the clock repairer have been carried out with great care, skill and love."
• "Hard to believe that so much talent and technical skill can lie behind such a small and unassuming shop window."
• "True professionals and would recommend to anyone."
• "Talented jewellers, great customer service and very reasonable prices."

Cons:

• "I just walked out of the store after having my ring polished and not even 2 minutes later the stone came off."
• "Do not take anything of value to this repair shop, shoddy workmanship, no customer service."
• "They totally ruined my new bespoke wedding band."
• "I specifically said I didn't want it stretched, I wanted gold put in, yes, they said no problem. I collected it and yesterday, Sunday, it snapped in the centre of the shank!"

Customer Service Experience

Pros:

• "So helpful to be able to talk to the staff on site and get their advice."
• "I highly recommend this company x"
• "Excellent, professional and friendly service."
• "Absolutely recommend 100%! Fast, efficient and professional service."
• "I've used this jewellery repair shop many times over the years and they have always been so helpful and no job is too difficult for them."
• "Excellent customer service from the friendly staff at Jewellery Repair Centre."
• "Customer Service Is 10 out of 10. The young Lady is soo Helpful Patient and friendly so is Brian the manager."
• "So wonderful - I was upset I broke the clasp on the gold chain that belonged to my mum before she died so huge sentimental value."

Cons:

• "I was made aware 'they were working on about 10 days' and due to the people waiting outside the shop it completely left me to ask how I’d be contacted."
• "I am so disappointed by the lack of care, customer service and overall experience of this place."
• "Upon dropping my 2 necklaces off for repair and purchasing a ring from them and having it resized, I was made aware 'they were working on about 10 days'."
• "Despite their glowing reviews, this service was not extended to me."