Currys Reviews Summary

Customer Service

Pros:

• "Fantastic staff and excellent service in this branch."
• "Really good staff who helped me find a good phone deal for my son."
• "I am very impressed with the service that my mum got and would recommend that if anyone has IT related issues, that they go there."
• "Picked up a Samsung Monitor. Very pleased with the Service and value for Money."
• "I pre-ordered a pair of headphones for in store collection, when I went to pick them.up the staff were very friendly, polite & efficient in retrieving my item."
• "Good product knowledge and outstanding customer service."
• "Very nice experience, especially help from young Alex."

Cons:

• "Staff were all standing around chatting to each other."
• "Staff were standing around talking and when I asked for assistance shrugged me off with quick answer."
• "Unfortunately, my experience was an unpleasant one."
• "Very dissatisfied with the lack of communication from the Bromley Branch in Homesdale Road."
• "Useless as usual staff have no interest in the products they sell."
• "Horrible customer service. The server, Dale, refused to exchange a laptop I was having issues with."
• "Staff were nice at this location however I dislike Currys as a company."

Product Availability and Pricing

Pros:

• "Easily accessible shop with reasonable parking."
• "It is a very big place, it has good prices and decent staff."
• "I visited to take a look at their headphones. Ended up with a brand new pair of Galaxy Buds 2."
• "Good pricing for things like TV's and printers."
• "Some good clearance deals especially on TV's and Laptops."
• "Got a brand new TV at a great price and the staff were extremely helpful and kind, even helped us to get the TV into the car."
• "The cost of setup and switch over of a laptop is also cheaper than at other branches as I found out."

Cons:

• "I was looking to purchase a Radio /CD player and although they had several makes on display, there was only about 50% available."
• "Went to get some ink cartridges for my computer printer. Unfortunately they didn't have individual colours (I wanted yellow), so I had to buy a full pack."
• "Sometimes I think things are priced incorrectly, like an HDMI cable in store was £105.00 for a 5 metre version."
• "Their prices are absolutely insane. 15£ for a simple power cord?!?"
• "Prices are a little bit expensive but not different from another stores."
• "Everything they sell is overpriced anyway."
• "Different product from that the assistant showed me on display."

Store Experience

Pros:

• "Convenient if you are local (obviously) - parking can be a nightmare though."
• "I feel that the standard of service at Currys – PC World varies a lot from store to store but this outlet is one of the better ones."
• "Excellent customer service plus receipts offer 10% discount on some next purchases."
• "Great customer service and fast responses to queries."
• "Good store with plenty of stock and decent parking."
• "So glad I went to this store. I knew exactly what I wanted, I was welcomed at the door as soon as I came in."
• "Staff are friendly and helpful and not too pushy at all."

Cons:

• "Really disappointed and frustrated with the shop."
• "Small car park, difficult to find a space."
• "Was stood waiting for ages and felt invisible."
• "One or two staff here are OK, but one in particular that works here has no customer service skills at all."
• "Absolutely rubbish, staff non professional if you ask them something no reply."
• "This store is an absolute shambles."
• "The systems could do with an upgrade to prevent ongoing issues and repetition of orders/credit purchases."