Toby Carvery Crown Reviews Summary

Food Quality

Pros:

• "Food second to none, absolutely delicious."
• "Both wraps were very large, filled to the brim with meat and tasted delicious."
• "The roast was really lovely, I was very impressed and will be going again."
• "Was pleasantly surprised by the food, plenty of meat given and the roast potatoes were on point crispy on the outside and fluffy on the inside."
• "Food was hot and tasty."
• "The food was delicious & we did have a good service & we very much enjoyed our evening."
• "The food was hot and very tasty, there was plenty of variety of meat and veg and even a few vegan options."

Cons:

• "The meat is usually dry, roast potatoes can either be perfectly crispy or just tasteless, all of the vegetables are over done."
• "The food has completely fell off since lockdown, no flavour in the food."
• "Food was awfull meat was fatty and chewy..hardly any vegetables and ones out were all dried out!!"
• "The food was atrocious. The beef I was given was just a lump of fat the roast potatoes had a sour taste to them."
• "The food is absolutely terrible, beef was tuff and undercooked, potatoes were burnt and hard, couldn’t even cut into them."
• "Food was dry as if it had been standing over heat for a long while."
• "The beef and lamb were very chewy."

Staff and Service

Pros:

• "Excellent and most welcoming and all thanks to the amazing Team: Led by Manager Pia who kindly helped me as I have a disability."
• "All of the members of staff we spoke to were friendly & did everything they could to ensure we had a lovely meal."
• "The staff are super friendly and they are so busy but they remain professional and attentive."
• "Our waitress was lovely."
• "Kathy or Cathy… what a LEGEND! She was so polite and friendly."
• "Gill was amazing, so helpful and nothing was too much trouble - with 11 of us to deal with, she had the patience of a saint!"
• "The staff were really friendly too."

Cons:

• "Table service was poor due to too few staff."
• "The Chef that served us at the carvery was the stingiest man I have met in a while."
• "The servers behind the food counter... slow and miserable."
• "Gentleman at reception was not helpful or welcoming."
• "The queues were ridiculously long. There was one server who was very slow."
• "The service was slow though and they seemed short staffed or unorganised - the chef kept leaving the serving area."
• "Only one chef on the serving counter and waited 45 minutes to be served."

Ambience and Atmosphere

Pros:

• "Wow this was an amazing Christmas works dinner."
• "Clean setting and Festive Ambience."
• "Atmosphere is what you expect from any pub/carvery style dinner. Nice setting, cosy, etc."
• "I liked the friendly relaxed family atmosphere."
• "Highly recommended place, good British vibes and a friendly welcoming atmosphere for all."
• "Overall the atmosphere and staff was excellent!"
• "It feels quite a warm and cosy place, staff friendly."

Cons:

• "Experience marred by families letting their young children and toddlers run around whilst waiting staff were trying to do their jobs."
• "The atmosphere was more akin to a child's soft play in a dingy pub. Children running wild and shouting."
• "The place itself was super hot and stifling we had to keep going outside for air."
• "The restaurant was absolutely boiling hot and everyone was getting flustered."
• "The atmosphere was calm. I was very pleasantly surprised with what we paid for how well we ate."
• "The interior design resembles of a country pub, calm and relaxed."
• "The restaurant is complete chaos!"

Management and Organization

Pros:

• "Parking is much better. You register your car details and that's it sorted."
• "The manager was good too! They all did well, specially in the heat!"
• "Well done team Toby. You guys have got the service right."
• "We always have a feast of a meal at this particular carvery which I would say is the best we have frequented."
• "Toby has established itself as a reliable choice for me, thanks to its friendly staff, excellent service, and welcoming atmosphere."
• "The venue also has ample parking."
• "Absolutely great parking if you drive is easy with their own car park or on street parking."

Cons:

• "Terrible - we weren’t seated until half hour after our booking and by then the carvery was running out of food."
• "This place has gone downhill since the new management she is Rude."
• "Shocking service but this is because the place isn’t run properly by the managers!"
• "Management should of stopped customers coming in as it wasn't fair on the team."
• "Managerial team needs to step up and make a plan to manage this restaurant."
• "The manager was quite rude and looked confused on what she was gonna do."
• "If you go here please be aware the pub car park is charged by Euro Car Parks."