Gourmet Burger Kitchen (GBK) Reviews Summary

Food Quality

Pros:

• "Great burgers, superb skinny fries and one of the best milk shakes!"
• "Food is good, burgers are yummy."
• "Both of our burgers were juicy and delicious, and the truffle cheese fries were great as well."
• "The burgers were spectacular, cooked to perfection."
• "These freshly made burgers are absolutely delicious made with good beef cooked medium."
• "Very tasty, juicy burgers! We enjoyed our meal at GBK St. Paul’s after a long day of traveling and were genuinely shocked at how good our burgers turned out to be!"
• "Burgers are very tasty and really well made. Meat is on point and ingredients taste fresh!"

Cons:

• "Took ages and our burgers weren't cooked to what we wanted."
• "Wrong food, missing drink. Not helpful at all. Food was cold chips not fully cooked."
• "I had the vegan beanie. Tasted a bit like a Burger King bean burger from the 90s which is not a good thing."
• "Chicken bites were really dry and lacked much flavor."
• "Burger was cooked nicely but it was very bland and had far too much mayo."
• "The burgers were good, but wasn’t impressed. ‘medium’ came ‘medium rare’ or ‘rare’."
• "Really poor vegetarian burger pattie. It was mushy and bland."

Service

Pros:

• "The staff at St. Paul’s were the most helpful and friendly."
• "Special thanks to Katerina and the GBK St Paul’s team for the warm hospitality provided."
• "Staff are knowledgeable and are good in what they are supposed to do."
• "Service is fast and friendly."
• "Had lunch there and staff were very friendly and truly ensured we were well taken care of, before AND after the meal."
• "Great staff. Super kind and helpful."
• "Staff was very friendly and efficient, even though they were closing in 30 minutes."

Cons:

• "Service was below expectation."
• "Okay burger but poor service. No offer of any condiments or sauces to accompany the meal."
• "I love gbk. But the service there wasn't the best."
• "Service is really unfriendly."
• "However service is extremely slow."
• "However, the lazy waiters tried to trick us into having to get up and order food at the counter."
• "Staff barely understood basic requests."

Price and Value

Pros:

• "I think I would give four stars if not for the price which is a bit steep."
• "Additionally, the prices were very reasonable."
• "Prices are pretty reasonable for London."
• "I don’t know where else in London you can sit down at a table at lunchtime and be nicely served for under a tenner - quality burger, fries and ice cold sprite cheers!"
• "The food was very reasonably priced and absolutely delicious."
• "Good value for money overall especially for kids menu, they get a big portion plus milkshake for under £6."
• "The food is OK and reasonably priced."

Cons:

• "Quite expensive but not surprising for the location."
• "So you're looking minimum £15 usually more like £20 which for a decent burger leaves you feeling like you didn't get a whole lot for your money."
• "Very expensive for overcooked food."
• "Very pricey for what you get."
• "It's a bit expensive and if it wasn't for the App Rewards I wouldn't go as much as I do."
• "Our fairly modest order came to around £17 per head."
• "£38 for lunch for 2 adults & 2 kids, burgers were tasty."

Ambience and Location

Pros:

• "Not too crowded, rather peaceful with fitting music."
• "Good location to visit St Paul's and surrounding area."
• "Right next to St. Paul's, this was a convenient place to grab lunch!"
• "Great location next to St Paul's."
• "Place looks cosy."
• "Great burgers. Huge portions. View of Saint Paul's across the street."
• "Lovely atmosphere, great location 👍 service with a smile and the food was on point!"

Cons:

• "Heating has been broken for most of the year."
• "The place was empty; there was no excuse for not delivering hot food."
• "The room wasn't clean, I don't know if I would go back."
• "The toilets were extremely shabby, and need a lot of TLC to improve and replace the bloody awful 'locks' and the taps that were rocking all over the place."
• "Arrived not long after opening so it was very quiet, hence lower score for atmosphere."
• "The soft seating area by the main entrance feels cramped."
• "Quite possibly the worst organised 'restaurant' in the city. Rude staff."

Ordering System

Pros:

• "Very efficient checkout and order system by using your phone."
• "You can also have free bottles of water which is definitely a plus!"
• "You can easily use GBK app on your phone to order food to the table and pay. Very quick service."
• "I love that you have an app to order."
• "Order process quick and easy via qr code."
• "Food is ready at the time you specify online when ordering for pickup even during the busy lunch hour."
• "You can also customize your burger and order completely from your phone, which simplifies and speeds up the process :)"

Cons:

• "Air conditioning a little chilly."
• "Ordering process bit cumbersome have to get the table first then get out and stand in line to order."
• "Self-order app doesn't work."
• "The WiFi was pretty bad there and I didn't get to use the app or my NHS discount so was pretty annoying."
• "Two bar codes are on the menu, which is confusing."
• "Only negative comment, every time we need to order, need to go to counter or with QR code."
• "The website is terrible, had to keep entering my card details. No Google pay or other integration."