Five Guys Tottenham Court Road Reviews Summary

Food Quality

Pros:

• "The burger was absolutely delicious. The beef was fresh and juicy, and the toppings were generous."
• "When it comes to smashed burgers this place will always be in the discussion for top 5."
• "Their regular burgers are actually double, and you get to select between a wide range of toppings."
• "Probably the best burger, fries and milkshake you will ever have."
• "Tasty burgers made fresh. The chips are great with a bit of sauce."
• "Simple burgers where you get to choose your own toppings, cajun skin on fries and a drink machine that adds many flavours."
• "The food is a bit expensive, expect to pay upwards of £30 for a couple of meals and drinks. However, it is very tasty and there are 50+ flavours of bottomless soft drinks to choose from."
• "Food is very tasty. I felt that the hot dogs tasted 'like baseball' (not a baseball, as in being at the baseball), which is meant as a very high compliment."

Cons:

• "First visit to Five Guys, I'd previously heard lots of good things about its food. I ordered a burger from the vegetarian menu and was quite disappointed. It was very messy and difficult to eat."
• "I generally love five guys but the quality of food has gone down now. Dogs are definitely not worth the price."
• "The burger was tasteless and the amount of salt on the french fries was out of this world. I couldn’t eat the fries because they were so salty."
• "The burger was great I would still prefer a big Mac though since the one I had was a bit dry."
• "Food is served dumped in a paper bag with the chips thrown in loosely everywhere. Burger is poorly packaged in foil which makes a complete soggy mess off the burger."
• "I went yesterday and the burger completely fell apart. The burger patty's fell apart with all of the toppings. It was very greesy and wet and probably the worst five guys burger I have had in the UK."
• "I ate the veggie grilled cheese sandwich with mayo and hot sauce. It was a disaster, just a bunch of cold vegetables in a bun with some grilled cheese."
• "The burger wasn't nice the chips were nice the shake was nice. I spent 17 pound if the burger was nice I would pay more."

Service and Staff

Pros:

• "The staff at Five Guys was very friendly and helpful. They were happy to answer any questions I had and made sure my order was perfect."
• "An excellent atmosphere with excellent well-known music playing, generally a variety of Rock and Roll in a throwback design of the original American diners."
• "Service was fast and efficient. Chips excellent. Nuts are available while you wait which is a nice touch."
• "All the staff is very kind and helpful. Service is very fast and clean and accurate .... The manager was also very kind enough to ask us if there was a problem with the food."
• "This branch is super convenient being barely a stones throw from both Tottenham Court Road tube station and the busiest street in Europe, Oxford Street, and so large you shouldn’t have too much difficulty getting a seat."
• "Great service, helpful staff, good take away parcels, overall hygienic."
• "Nothing to say about the food. It was excellent as usual. However, the staff are simply brilliant."
• "Prices are a little on the expensive side however the amount and quality of the food you receive is well worth it. Service was friendly and fast, restaurant clean."

Cons:

• "Superb burgers and fries. Sadly the guy serving needed a personality transplant and a smile or 2. He rudely sent the smiling lass who initially began serving us away."
• "Quick lunch break, got a small cheese burger and cajun fries. Service was quite quick, and the place was clean. The meal was quite tasty, albeit on the pricey side for 2 items and the fries were over seasoned, salty."
• "Good food, but not honest service. I've ordered: A Little Cheeseburger. The cash boy added fries that I haven't ordered... and I was confused because I have added lettuce and pickle, then I've paid more 5.75 pounds for fries, something I haven't ordered."
• "Visited FG for the 1st time and the reception I received was great however, I did not receive what I ordered but as time was of the essence, I did not return the incorrect order."
• "Person behind the counter had intimidating aura towards group of ladies who wanted to use the toilets. They were so embarrassed by the way he questioned them that they had to purchase some food they did not intend."
• "The staff here are hopeless. I’m watching them stumble around doing not much and trying to get the soda machines to work (which they can’t). Way too much attitude and no idea about how to run a fast food joint."
• "Terrible customer service. Guy serving didn't want to be there it seemed. No, thank you. No, just wait here for your order. Took my money and just looked through me."
• "I came home after eating there, I puked the whole burger+fries. Something irritating inside the burger disturbed me ..... I also don't understand a burger wrapped in aluminum foil? it's mushy and sagged in oil...."